Nitro V15-41-Randomly shuts down while playing high end games, it's not overheating, max temp. 80°C

KanishkaS
KanishkaS Member Posts: 6

Tinkerer

edited December 2024 in Nitro Gaming

I recently bought Ryzen 7 7435hs with RTX 4050 model, The laptop randomly shuts down while playing high end games, no its not overheating as well I checked, the max temp it ever reached was 80c. What do I do now?

[Edited the thread to add model name and issue detail to the title]

Answers

  • AnhEZ28
    AnhEZ28 ACE, Member Posts: 4,729 Pathfinder

    @KanishkaS

    Does it shut off immediately or show a blue screen before shutting down?

    Please remember to include @AnhEZ28 when you want to reply back to my comment so that I can check your response.
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  • KanishkaS
    KanishkaS Member Posts: 6

    Tinkerer

    @AnhEZ28 No it immediately shuts down, no blue screen

  • AnhEZ28
    AnhEZ28 ACE, Member Posts: 4,729 Pathfinder

    @KanishkaS

    Try the power reset: turn off the laptop, unplug the charger, and hold the power button for 15 seconds.

    Please remember to include @AnhEZ28 when you want to reply back to my comment so that I can check your response.
    Thank you and have a nice day!
  • KanishkaS
    KanishkaS Member Posts: 6

    Tinkerer

    @AnhEZ28 I did the power reset and It reduced the frequency of the shutdowns but didnt solve it completely, Laptop usually shutsdown when i play online games or high end games like Forza horizon 5, but it didnt shutdown when I lowered the graphics a bit in witcher 3, So tell me what you make out of this.

  • eGomes
    eGomes Member Posts: 4,933 Guru

    @KanishkaS,

    Check that the UEFI firmware of your Nitro Nitro ANV15-41 is updated with the latest available version (1.11 or above):

    https://www.acer.com/us-en/support/product-support/Nitro_ANV15-41/downloads?suggest=ANV15-41;0

    Uninstall Acer Care Center (ACC) if it is installed on your computer. This application often causes abrupt shutdowns issues (Event ID 41 - Kernel-Power).

  • KanishkaS
    KanishkaS Member Posts: 6

    Tinkerer

    @eGomes I have updated it to the latest version available and above right after I bought the laptop.

    I don't have that ACC installed in my computer.

  • AnhEZ28
    AnhEZ28 ACE, Member Posts: 4,729 Pathfinder

    @KanishkaS

    Then try to contact your local Acer for warranty.

    Please remember to include @AnhEZ28 when you want to reply back to my comment so that I can check your response.
    Thank you and have a nice day!