Why is my finger print scanner not detected on my Anv15-51

Yunc
Yunc Member Posts: 2 New User

I bought an Anv15-51 about 2 months ago, and the manual mentions a fingerprint scanner. However, when I go to sign-in options in Windows 11, it says fingerprint recognition is unavailable. Here’s what I’ve tried so far: I've changed the Windows Biometric Service to Automatic and set it to log on as the local system account. I tried to update drivers but found so I downloaded and installed both the Elan and Synaptic drivers from the Acer website. I Checked Device Manager, but no biometric device appears. I changed the Windows Biometric Service startup type to Automatic and set it to log on as the local system account. Then applied these changes then after awhile it would stop and repeatedly does this. After all of this I restarted the computer, but the fingerprint scanner still doesn’t work, and no biometric device is detected. I’ve searched online but couldn’t find a solution for this specific issue. Any help would be appreciated.

here's what my human interfaces look like:

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