Dell monitor "not found" when connected to Acer 9-IN-1 USB C Hub ODK390 A515-56

dontknowsquat
dontknowsquat Member Posts: 2 New User
edited December 24 in Gadgets & Accessories

I am trying to use an older Dell monitor with a VGA connection to my Acer 9-IN-1 USB C Hub model ODK390. The hub is connected to an Acer Aspire 5 A515-56. When I connect the monitor to the hub and turn it on, it always goes to power save mode in about three seconds. When I try to add a display to the Aspire 5 it is "not found". Everything else connected to the hub is working properly. The monitor works fine when it is connected to its original desktop computer. Would I be better off getting a VGA to HDMI adapter and using that connection instead?

Answers

  • AnhEZ28
    AnhEZ28 ACE, Member Posts: 4,460 Pathfinder

    @dontknowsquat

    Check the USB-C port on your A515-56 to see if it is a Thunderbolt or just a normal USB-C 3.2. If it has a lightning symbol, that port is a Thunderbolt 4 and supports display output. Otherwise, there is no display output for that port.

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  • dontknowsquat
    dontknowsquat Member Posts: 2 New User

    Thanks @AnhEZ28. I now understand why it does not work and will figure out an alternate solution.

  • billsey
    billsey ACE Posts: 34,645 Trailblazer

    Here's the spec on that port:

    Some USB-C 3.2 ports do support video, but this one does not. You don't need Thunderbolt for video support…

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • AnhEZ28
    AnhEZ28 ACE, Member Posts: 4,460 Pathfinder

    @dontknowsquat

    You can use the USB 3.0 to VGA adapter.

    Please remember to include @AnhEZ28 when you want to reply back to my comment so that I can check your response.
    Thank you and have a nice day!