Acer Nitro AN515-45 showing 0%, calibration not working, Is this a battery Issue?

Pijong
Pijong Member Posts: 4 New User
edited December 20 in Nitro Gaming

is there anyone has the same issue with Nitro 5s battery? My issue started few weeks ago. showing 0% on the battery, tried calibrating using acer care center but will not complete.

Full charge capacity shows no numbers. is this normal? or is it a battery issue? thanks.

[Edited the thread to add issue detail to the title]

Answers

  • Puraw
    Puraw ACE, Member Posts: 14,045 Trailblazer

    Hi, that battery is 3½ years old and may be bad, post the full report: Paste this in the command prompt: powercfg /batteryreport and open the report with your Edge browser, right click and select "Print to Microsoft PDF", attach the report to your reply, type @Puraw or use "Quote" when you reply so I will get an alert.

  • Axxo
    Axxo Member, Ally Posts: 925

    Press Windows key + X
    Click Device Manager
    Expand Batteries
    Right-click Microsoft ACPI-Compliant System.
    Choose Update Driver Software.
    Make sure you are connected to the Internet, the check for updates.

    Check if its working...

    Other things you can try....

    1. Run Windows 10 Battery Diagnostics

    If your battery isn’t fully charging, the first thing you can try is the Battery troubleshooter in Windows 10.

    Open Start > Settings > Update & security > Troubleshoot
    Scroll down then click Power
    Click Run the troubleshooter

    Complete the wizard then restart your device to see if the problem is resolved.

    Most laptop computers include their own factory diagnostics utilities, too. It is recommended you also use those to test your battery. Accessing the diagnostics will vary by manufacturer, so, consult the documentation that came with your computer. Before you run a test, you might need to first fully charge the device to 99 or 100 percent, disconnect the AC adapter, boot into the diagnostic utility then run the test.

    1. Check if Your AC Power Supply is Properly Connected

    Sometimes the power cable connected to your AC power supply brick might be loose. Check to make sure it is fitted and secured properly.

    1. Try a Different Wall Outlet and Check for Low Voltage and Electrical Issues

    The other day, my house had some serious electrical issues going on. You would be amazed how much voltage issues can affect the performance of your system. Plugging in my laptop into an outlet within my room dimmed the light, while an outlet in the living room caused it to wink.

    1. Test with Another Charger

    I mentioned the AC power adapter earlier. It’s possible your charger might be the culprit. If you have a working spare laying around the home, give it a try to see if it charges. You can also borrow one from your work colleague if you don’t have any. If you don’t have access to another charger, try yours on another laptop to see if it charges the device.

    1. Remove All External Devices

    If you keep external devices such as a smartphone, a USB external drive, mouse, printer and anything else attached to your system while charging, it will take longer for your battery to reach 100%. Make sure you disconnect all of those devices so your system won’t be competing with all the other electronics.

    1. Check Your Connectors for Dirt or Damage

    If your laptop has a modular battery, remove it then check for any damage or to see if it needs cleaning around the contacts and inside the battery compartment. Also, check if there are any dust particles inside the charging port that might be preventing the battery from charging.

    1. Check for BIOS and Chipset Driver Updates

    Sometimes your system might be overdue for an update for components such as your BIOS and Chipset. Updates can help resolve bugs that might be preventing the battery from charging efficiently.

    1. Press and Release Power Button Reset

    Sometimes unknown glitches can prevent the battery from charging. An easy way to fix it is to power down your computer, hold down the power button for 15 to 30 seconds, plug in the AC adapter, then start the computer.

    1. Disable Apps and Check Battery Usage in Windows 10

    Going back to Windows 10 a bit, recently, I noticed my Surface Pro was taking an unusually long time to charge and the fans started to rev up. Little did I notice the culprit was right there on my Taskbar all along. Slack’s Windows client was waiting in an attempt to connect to the Internet. So, checking your apps to determine whats running in the background can help you not only conserve battery life but limit what prevents it from charging faster.

    There are a couple ways to do that. Open Start > Settings > Privacy > Background apps. Scroll down then toggle off the apps that might be preventing your device from reaching a full charge.

    Still in Settings, open System > Battery > Battery usage by app. This will tell you which apps are using the most battery and you can make a decision what to do, whether to let Windows decide if it should run in the background while not sacrificing battery life.

    —————————————————————————

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful.

  • Pijong
    Pijong Member Posts: 4 New User

    @Puraw here is a link of the battery report generated, https://drive.google.com/file/d/1feFk08Qlun3VhWTT1k3XPJfEFObEBgnf/view?usp=sharing

    FYI: Just bought the laptop 6 months ago.

  • Puraw
    Puraw ACE, Member Posts: 14,045 Trailblazer
    edited 5:20AM

    Hi, the Acer Nitro 5 AN515-45 was actually released in January 2021, if you bought it in 2024 it is either refurbished or stored for 3½ years. that battery shows to be 6 months old but has not been registered in BIOS and by MS ACPI battery protocol. Check if your BIOS is version 1.11 from last year and reset BIOS with F9, save changes on exit BIOS. Uninstall these 2 battery drivers in Device manager:

    and reboot, Disable/Uninstall Acer Care Center and Stop accSvc and accAgentSvc in Windows Services, right click on these services and change in Properties the Starup type to Disabled, click on Apply and see if the battery will charge now to 100%. I don't recommend using "Battery Calibration" or "80% Battery charge limiting" in Windows11 23H2. When you have charged the battery to 100% on the battery meter taskbar, disable Fast Startup and Hibernate in "Change what closing the lid does" and reset the power plan to factory default in "Edit Power Plan". unplug the power adapter work till the laptop shuts down automatically (do not suspend or shut down the laptop) and close the lid. Plug-in the power adapter and charge till the amber battery LED turns blue and wait 10 minutes while the lid is closed, boot to Windows and generate a new Battery report. That report should show "Connected Standby Supported" (see example).

  • Pijong
    Pijong Member Posts: 4 New User

    @Puraw Im still running on a BIOS V1.08, do I need to have this updated?

    Tried all instructions provided but still running on 0% battery and still not charging.

  • Puraw
    Puraw ACE, Member Posts: 14,045 Trailblazer

    Yes, update BIOS with version 1.11. If you cannot charge the battery to 100% after updating BIOS and you disabled Acer Care Center in Services, you have a bad battery or a hardware issue with the power train/power adapter. What kind of adapter are you using? Try another power adapter with the correct DC plug, 180-W like this:

  • Pijong
    Pijong Member Posts: 4 New User

    @Puraw I tried to do the update, since the battery is just on 0%, it is not letting me update the BIOS.

  • Puraw
    Puraw ACE, Member Posts: 14,045 Trailblazer

    You mean you cannot boot to Windows anymore? Is your power adapter the same as the picture above, same Acer part number KP 1800xxxxx?