Something's wrong with my gpu In Acer aspire 7, crashed out of nowhere and the laptop shut down

i launched gta 5 on my acer aspire 7 the other day . The game ran fine for the first few minutes , like it always did but then it crashed out of nowhere and the laptop shut down. I reopened my laptop and relaunched the game and it started lagging like crazy . the audio became jittery too . I tried launching other games and they too had the same issue . I then tried to open my nvidia control panel but it didnt open . i then opened geforce experience , to update my drivers , but it just wouldnt work . this happened a couple weeks ago , and the laptop has been running fine , except the fact that i cant play games on it anymore . Help.

specs:

AMD ryzen 7 5700u , gtx 1650(4gb) , 16 gb of ram , win 11

i'll attach screenshots from the nvidia app

[Edited the thread to add issue detail]

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Puraw

https://community.acer.com/en/discussion/716807/somethings-wrong-with-my-gpu

Hi, you can do two things:

System Restore to a month ago when the graphics were still OK.
Uninstall NVidia drivers in Safe Mode with DDU.

To restore to an earlier date, type Restore in Search and click on "Create a restore point" and on "System restore" and select a date (see picture):

To uninstall the driver with DDU: Download DDU freeware from Wagnardsoft.com and boot to Safe Mode (in Windows press Shift+Restart)

Enter 4 on the last screen above and click on the Restart box (red). Open DDU, select GPU and Nvidia (middle right picture) and on Clean and restart at the top of the screen

Don't install any drivers, Windows will install the compatible dGPU driver. You may have to download the NVidia control program from Acer Support for your model laptop but don't install drivers.

loneowl27

hey

i finally tried this out but none of these methods worked for me..

as for the restore point method , there was no restore point that was made before this happened .

i also used ddu and installed drivers like you said , but my nvidia control panel still shows 'no driver installed' and my games still arent running properly.

Also , another thing which i didnt mention in my previous post , when i was tweaking graphic settings in gta 5, i saw that it showed that 7953 mb of vram was available to use , but my nvidia card only has 4 gigs of vram.

is this a hardware issue?

loneowl27

Screenshot (8).png

same as before

loneowl27

https://community.acer.com/en/discussion/comment/1311550#Comment_1311550

hey

i finally tried this out but none of these methods worked for me..

as for the restore point method , there was no restore point that was made before this happened .

i also used ddu and installed drivers like you said , but my nvidia control panel still shows 'no driver installed' and my games still arent running properly.

Also , another thing which i didnt mention in my previous post , when i was tweaking graphic settings in gta 5, i saw that it showed that 7953 mb of vram was available to use , but my nvidia card only has 4 gigs of vram.

is this a hardware issue?

Puraw

https://community.acer.com/en/discussion/comment/1315501#Comment_1315501

You don't install GPU drivers after uninstalling with DDU, Justs reboot and let Windows do the installing. Only other thing you can do is clean installing Windows11 23H2 with an ISO image or take the laptop to Acer Services in your country.