Acer Nitro 5-515-58 RAM upgrade Issue - won't accept 32GB of Crucial DDR5

Lawnieb
Lawnieb Member Posts: 8 New User
edited December 20 in Nitro Gaming

Hello,

I have an Acer Nitro 5-515-58 with the following P/N: NH.QHYAA.001.

I am looking to upgrade to 32GB of ram instead of the 16GB that came with it.

I bought crucial RAM DDR5-4800MHz which have the exact specs that my current RAM has but with more capacity, unfortunately my laptop doesn't seem to accept the new parts installed, am I missing something? does the motherboard not accept more that 16 GB of RAM?

[Edited the thread to add model name to the title]

Answers

  • Diya1811
    Diya1811 Member Posts: 197 Mr. Fixit WiFi Icon
    edited December 20

    @Lawnieb

    The Nitro AN515-58 laptops Acer does NOT recommend DDR5 - 260-pin SODIMM type ram and ONLY recommends DDR4-3200MHz CL22 - 260-pin DDR4 SODIMM type RAM, below is what Acer quotes for this laptop in their service guide:

    But you can do the Crucial System Scan or you can look at your laptops scan here: Acer Nitro 5 515-58 RAM & SSD UpgradesCrucial quotes 64GB as this laptop is compatible with 2x32GB CL22 DDR4-3200MHx type ram and will work 100% its guaranteed by Crucial with their Crucial 64GB Kit (2 x 32GB) DDR4-3200 SODIMMat these specs DDR4-3200 • CL=22 • NON-ECC • SODIMM • 260-pin • 1.2V • 2Rx8 • PC4-25600, also you can see the 32GB kit specs as this guide is very accurate and works 100%.

    Click on "Yes" if it answers your question or Click on "Like" if you find my answer useful

  • sri369
    sri369 ACE Posts: 2,823 Pathfinder

    As per product specs page, this laptop accepts only DDR4 RAM.

    System Memory Technology

    DDR4 SDRAM

    https://www.acer.com/us-en/support/product-support/AN515-58/NH.QGUAA.001/details

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  • Lawnieb
    Lawnieb Member Posts: 8 New User

    So this is on the product page for my laptop on acer website, it does say DDR5, the preexisting RAM sticks in the computer are DDR5-SODIMM 4800MHz, they aren't DDR4s.

  • Lawnieb
    Lawnieb Member Posts: 8 New User

    Also same thing here with CPUID app

  • sri369
    sri369 ACE Posts: 2,823 Pathfinder

    Share the link to the page you got that info from.

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  • Lawnieb
    Lawnieb Member Posts: 8 New User

    Here is the link for the laptop I own

    There was an error displaying this embed.

  • Lawnieb
    Lawnieb Member Posts: 8 New User

    In case that the link doesn't show, I'll reiterate the part number it's: NH.QHYAA.001 and not NH.QGUAA.001 like you mentioned in your link @sri369

  • sri369
    sri369 ACE Posts: 2,823 Pathfinder

    I would like to have the link please. you should be able to place the link as text.

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  • Diya1811
    Diya1811 Member Posts: 197 Mr. Fixit WiFi Icon

    @Lawnieb

    Below is the RAM upgrade info

    DDR4 or DDR5 it depends on the your laptop motherboard model

    Click on "Yes" if it answers your question or Click on "Like" if you find my answer useful

  • Lawnieb
    Lawnieb Member Posts: 8 New User

    Yes I understand, as I said, the laptop already has 16GB of DDR5 RAM SODIMM-4800MHz, bought the 32 GB of the same kind of RAM, DDR5 also 4800MHz but the computer refuses to boot

  • sri369
    sri369 ACE Posts: 2,823 Pathfinder

    Check the voltages on the RAM sticks and see if they match.

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  • Lawnieb
    Lawnieb Member Posts: 8 New User

    @sri369 yes sir, both 1.1V

  • FenrirXIII
    FenrirXIII Member Posts: 9

    Tinkerer

    edited December 23

    @Lawnieb hi there, did you sort out what`s the issue? I`ve bought 2x 16GB crucial DDR5 and when using both sticks it`s freezes and memtest gives an error (wrong memory address acces or smth)

    Now running tests vs single sticks, one-by-one, so no results yet. I.e. is it memory OR smth else.

    For those who will write about DDR4 only, once and for all - our Acers come in 2 options, earlier one is DDR4 (160 contacts), later revision with DDR5 (162 contacts). We`re talking about later one, with DDR5

  • FenrirXIII
    FenrirXIII Member Posts: 9

    Tinkerer

    @Lawnieb one more thing, when you turn it on - does it lit up the keyboard? My one didn`t boot immediately, but after couple of presses of power button (short ones) and/or Ctrl+Alt+Del for several times - it booted up. The issue I`m having actually, that at some point in time, randomly, all is frozen and I have to reboot via power button. Assuming one RAM stick maybe faulty

  • AnhEZ28
    AnhEZ28 ACE, Member Posts: 4,486 Pathfinder

    @Lawnieb

    The newly installed DDR5 module will require 3-5 minutes to train the new module.

    @FenrirXIII

    Try to update the BIOS or exchange the recent stick that you bought.

    Please remember to include @AnhEZ28 when you want to reply back to my comment so that I can check your response.
    Thank you and have a nice day!
  • FenrirXIII
    FenrirXIII Member Posts: 9

    Tinkerer

    @Lawnieb / @AnhEZ28 second stick is faulty - Memtest86 showed set of addresses that cannot be read - i.e. warranty return, Crucial support is pretty good, so sorted online in 15mins.