Nitro V15-41-Randomly shuts down while playing high end games, it's not overheating, max temp. 80°C

KanishkaS
KanishkaS Member Posts: 6

Tinkerer

edited December 2024 in Nitro Gaming

I recently bought Ryzen 7 7435hs with RTX 4050 model, The laptop randomly shuts down while playing high end games, no its not overheating as well I checked, the max temp it ever reached was 80c. What do I do now?

[Edited the thread to add model name and issue detail to the title]

Answers

  • AnhEZ28
    AnhEZ28 ACE, Member Posts: 4,983 Pathfinder

    @KanishkaS

    Does it shut off immediately or show a blue screen before shutting down?

    Please remember to include @AnhEZ28 when you want to reply back to my comment so that I can check your response.
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  • KanishkaS
    KanishkaS Member Posts: 6

    Tinkerer

    @AnhEZ28 No it immediately shuts down, no blue screen

  • AnhEZ28
    AnhEZ28 ACE, Member Posts: 4,983 Pathfinder

    @KanishkaS

    Try the power reset: turn off the laptop, unplug the charger, and hold the power button for 15 seconds.

    Please remember to include @AnhEZ28 when you want to reply back to my comment so that I can check your response.
    Thank you and have a nice day!
  • KanishkaS
    KanishkaS Member Posts: 6

    Tinkerer

    @AnhEZ28 I did the power reset and It reduced the frequency of the shutdowns but didnt solve it completely, Laptop usually shutsdown when i play online games or high end games like Forza horizon 5, but it didnt shutdown when I lowered the graphics a bit in witcher 3, So tell me what you make out of this.

  • eGomes
    eGomes Member Posts: 5,309 Guru

    @KanishkaS,

    Check that the UEFI firmware of your Nitro Nitro ANV15-41 is updated with the latest available version (1.11 or above):

    https://www.acer.com/us-en/support/product-support/Nitro_ANV15-41/downloads?suggest=ANV15-41;0

    Uninstall Acer Care Center (ACC) if it is installed on your computer. This application often causes abrupt shutdowns issues (Event ID 41 - Kernel-Power).

  • KanishkaS
    KanishkaS Member Posts: 6

    Tinkerer

    @eGomes I have updated it to the latest version available and above right after I bought the laptop.

    I don't have that ACC installed in my computer.

  • AnhEZ28
    AnhEZ28 ACE, Member Posts: 4,983 Pathfinder

    @KanishkaS

    Then try to contact your local Acer for warranty.

    Please remember to include @AnhEZ28 when you want to reply back to my comment so that I can check your response.
    Thank you and have a nice day!
  • Kushal_77
    Kushal_77 Member Posts: 2 New User

    @KanishkaS are you still facing this issue?

  • Axxo
    Axxo Member, Ally Posts: 1,562

    Valorant is a low-spec game that can achieve high FPS, which may cause your CPU to overheat. I recommend playing Valorant in balanced or power-saving mode, or capping your FPS to a lower value that suits your gameplay, such as 60 FPS (ideal for single-player games), 120 FPS, or 144 FPS. Keep in mind that higher FPS values will generate more heat in the CPU.

    Since other games are working fine, it is not major issue. Steps like cleaning thermal paste, cleaning fans and air vents are not needed. Also this can happens due to weather.

  • nato7541
    nato7541 Member Posts: 6

    Tinkerer

    hi I'm having the same issue on my nitro v15 rtx4050 keeps shutting down wile playing games like horizon forbidden west , its on low settings everything is up to date and its not overheating does anyone know how to sort this thanks.

  • AnhEZ28
    AnhEZ28 ACE, Member Posts: 4,983 Pathfinder

    It is better to take the laptop to local Acer or retailer for the warranty repair.

    Please remember to include @AnhEZ28 when you want to reply back to my comment so that I can check your response.
    Thank you and have a nice day!