Design problems with Nitro 5, What can be done about it?

somnomania
somnomania Member Posts: 15 Troubleshooter
edited December 14 in Nitro Gaming

Boy, even the forum categories don't provide a way to just give feedback on a product. I'm hoping for an email contact for Acer, if possible, so I can share a photo of the Acer Nitro keyboard I just replaced, because it's in a sorry state after a mere three years of daily use. I had to replace the F key with one from my old laptop, I replaced the left alt with the missing bottom row key that I never use, and at the time of this photo, the D key was hanging on by only one of the four tiny clip brackets. I tried replacing it with one from another keyboard, like the F key, but it wouldn't go on. And the replacement process was complicated by having to undo 50+ plastic rivets. Obviously you can see the wear and tear on the "gaming" keys, which I've never had a keyboard do before; usually something else about it breaks or stops working before that point!

IMG_20241130_142345577_HDR.jpg

I also had to replace the motherboard nearly two years ago (after about a year of owning it), because clogged fans cooked it. If the fans need cleaning every couple of months, then the laptop should be designed in such a way that one doesn't have to take out almost 30 screws in various places to be able to access the place where dirt accumulates in the fans.

There's also a crack in the case, right by the left control key; no idea how it got there. And two large chunks of the underside venting area are missing, because the extended heat made the plastic brittle.

None of these things are acceptable in a gaming laptop, and I want Acer to know that. If it can't handle a few years of being used for extensive gaming, then it shouldn't be advertised as such, in my opinion. Make no mistake, I like Acer's products, generally speaking. My previous laptop was an Acer, and lasted me about five years, also with a full keyboard/palmrest replacement, and having to use laptop cooling pads to keep it from just shutting down from high temperatures. I don't expect much these days to last five or more years without needing some parts replaced, but that's usually things like traditional platter hard drives, or fans, or the keyboard ceasing to function entirely, not this.

Answers

  • StevenGen
    StevenGen ACE Posts: 12,480 Trailblazer
    edited December 14
    https://community.acer.com/en/discussion/717557/design-problems-with-nitro-5

    What is the exact Nitro model of your laptop? As all I can say is WOW🤣 what an absolute mess your Nitro laptops upper case and its keyboard are, you must have a heavy hand and fingers and must be baging those keys continually 🤣 as those keys look very abused and worn out (which you must be playing this laptop 24/7 for 3.5 years continually) as that keyboard looks absolutely like nothing that I’ve ever seen before, as and if you abuse a product, then you need to expect that the keyboard keys will break and look like that.

    Note, that Acer does not sell just the keyboard, you need to buy the whole upper case and keyboard (which in your case, its the best thing that you can do😂) as these two parts are a sealed unit, if you can give us the Nitro model number and the language that you use, we can give you the exact oem Acer part number for the upper case and keyboard of your Nitro laptop so that you can search the internet and get this new from an official Acer retailer. Good luck and hope this helps you out.

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍

  • eGomes
    eGomes Member Posts: 4,567 Guru

    Hi,

    Apparently you've been lending your Nitro laptop to Mr. Olympia or Arnold Schwarzenegger...😅

  • somnomania
    somnomania Member Posts: 15 Troubleshooter
    https://community.acer.com/en/discussion/comment/1314096#Comment_1314096
    https://community.acer.com/en/discussion/comment/1314125#Comment_1314125

    I play anywhere from two to 12 hours the majority of my days, and sometimes as many as 19, I believe is my record for an unbroken video game session. And I'd say it's an average of six days a week, though I do go through periods where I'm not playing much of anything. So yes, it's a fair amount of abuse, but that's been my usage for the last 10 years, at least, through at least two previous laptops, and I've never had the keys erode like this.

    And I appreciate the offer, but I already replaced the keyboard, with one that looks and behaves like the original, and likely didn't cost as much as the full upper case. I'm a big fan of Right To Repair, so whenever I can learn how to do something else to make my tech last as long as possible (and as inexpensively as possible), I prefer to do that. This project allowed me to learn how to undo plastic rivets and then redo them myself.

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