Boy, even the forum categories don't provide a way to just give feedback on a product. I'm hoping for an email contact for Acer, if possible, so I can share a photo of the Acer Nitro keyboard I just replaced, because it's in a sorry state after a mere three years of daily use. I had to replace the F key with one from my old laptop, I replaced the left alt with the missing bottom row key that I never use, and at the time of this photo, the D key was hanging on by only one of the four tiny clip brackets. I tried replacing it with one from another keyboard, like the F key, but it wouldn't go on. And the replacement process was complicated by having to undo 50+ plastic rivets. Obviously you can see the wear and tear on the "gaming" keys, which I've never had a keyboard do before; usually something else about it breaks or stops working before that point!
I also had to replace the motherboard nearly two years ago (after about a year of owning it), because clogged fans cooked it. If the fans need cleaning every couple of months, then the laptop should be designed in such a way that one doesn't have to take out almost 30 screws in various places to be able to access the place where dirt accumulates in the fans.
There's also a crack in the case, right by the left control key; no idea how it got there. And two large chunks of the underside venting area are missing, because the extended heat made the plastic brittle.
None of these things are acceptable in a gaming laptop, and I want Acer to know that. If it can't handle a few years of being used for extensive gaming, then it shouldn't be advertised as such, in my opinion. Make no mistake, I like Acer's products, generally speaking. My previous laptop was an Acer, and lasted me about five years, also with a full keyboard/palmrest replacement, and having to use laptop cooling pads to keep it from just shutting down from high temperatures. I don't expect much these days to last five or more years without needing some parts replaced, but that's usually things like traditional platter hard drives, or fans, or the keyboard ceasing to function entirely, not this.
