Do I need to replace battery?Acer Nitro 5 laptop won't turn on unless it is connected to its charger

codered388
codered388 Member Posts: 2 New User
edited December 11 in Nitro Gaming

My Acer Nitro 5 laptop won't turn on unless it is connected to its charger. Does this mean my battery is dead? Should I get a replacement battery or is there some sort of reset I can try beforehand?

Thanks.

[Edited the thread to add model name to the title]
[Edited the thread to add issue detail]

Best Answer

  • StevenGen
    StevenGen ACE Posts: 12,500 Trailblazer
    Answer ✓
    https://community.acer.com/en/discussion/717440/do-i-need-to-replace-battery-acer-nitro-5-laptop-wont-turn-on-unless-it-is-connected-to-its-charger

    What is your Nitro 5 laptop model number e.g. AN51x-xx, this is written on a sticker on the back of your laptop. A no charge and a laptop only powering on with its adapter could be from numerous things, old battery (as a battery should be replace at max 4 years old intervals) do a cmd line battery report and type in at C:\ Windows\System32> type in: powercfg /batteryreport /output "C:\battery_report.html" and then look for the battery report in “C:/ battery_report.html”. See the charging phase of the battery and its cycles for the condition of the battery

    Also a faulty EC chip and its program a faulty Chipset chip or issues within the main power rail of the laptop could also be issue that cause this fault. Your laptop needs to be analyzed and the exact fault pinpointed by an experienced technician that has all the proper tools, as you can't do this on your own. Good luck and hope this helps you out.

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍

Answers

  • StevenGen
    StevenGen ACE Posts: 12,500 Trailblazer
    Answer ✓
    https://community.acer.com/en/discussion/717440/do-i-need-to-replace-battery-acer-nitro-5-laptop-wont-turn-on-unless-it-is-connected-to-its-charger

    What is your Nitro 5 laptop model number e.g. AN51x-xx, this is written on a sticker on the back of your laptop. A no charge and a laptop only powering on with its adapter could be from numerous things, old battery (as a battery should be replace at max 4 years old intervals) do a cmd line battery report and type in at C:\ Windows\System32> type in: powercfg /batteryreport /output "C:\battery_report.html" and then look for the battery report in “C:/ battery_report.html”. See the charging phase of the battery and its cycles for the condition of the battery

    Also a faulty EC chip and its program a faulty Chipset chip or issues within the main power rail of the laptop could also be issue that cause this fault. Your laptop needs to be analyzed and the exact fault pinpointed by an experienced technician that has all the proper tools, as you can't do this on your own. Good luck and hope this helps you out.

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍

  • codered388
    codered388 Member Posts: 2 New User
    https://community.acer.com/en/discussion/comment/1313636#Comment_1313636

    My model is AN515-57, and it is approaching the 4 year mark. Thanks for the tip that it should be replaced every 4ish years—I wasn't aware of that. I will also do the lookup you mentioned. Thanks!

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