Acer XC-1760 extremely slow startup - 15 to 20 minutes !!!

MarkyD007
MarkyD007 Member Posts: 8 New User

Hi, we have had the PC from new for just over a year now. It has always taken ages to start up, and even then it would be so slow to use. It has very limited amount loaded on to it.

I updated the Ram to 32GB a month or so back which has helped a little.

But, it still takes at least 15 minutes to start, before we can click on anything, or do anything.

Am I missing something, is there a setting in the BIOS I need to change ?

Any help would be so appreciated.

Best Answer

  • billsey
    billsey ACE Posts: 34,584 Trailblazer
    edited December 1 Answer ✓

    OK, that Toshiba drive is a HDD, not a SSD, so it inherently much slower. To run CHKDSK you need a command prompt that has been started as "Run as Administrator". Just right click on the CMD icon and choose that option. It will ask if that's OK and you respond yes. Likely it will want to reboot and run during the OS load, which will take a long time… But then that's what you have been running into anyway. In the longer term you really ought to buy a 1TB or 2TB NVMe SSD to install into your M.2 slot. You may or may not need a mounting screw, so look first to see if one in already installed. Once the SSD is in place, run one of the free disk clone software packages (I use Macrium Reflect last time I did one) and clone the HDD to the SSD. Next disconnect the HDD and boot, it should recognize and boot from the SSD in just a few seconds…

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.

Answers

  • billsey
    billsey ACE Posts: 34,584 Trailblazer

    Give us the rest of the specs on your system. There is no good reason it should take that long to start, even if you were out of memory and running on a HDD instead of SSD.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • MarkyD007
    MarkyD007 Member Posts: 8 New User

    Hi Billsey

    Specs are :

    12th Gen Intel(R) Core(TM) i5-12400 2.50 GHz

    32gb ram

    Onboard Intel UHD 730 Graphics

    1TB hard drive (not sure if SSD - how do I check ?)

    Hope this is enough info and makes sense 🙂

  • Larryodie
    Larryodie Member Posts: 1,740 Community Aficionado WiFi Icon

    Check your task manger start up boot tab. Disable all of the selections, if this solves the problem then narrow it down to the offender. Usually it's a unwanted virus checker that has taken over. But maybe a bad hard drive ?

  • billsey
    billsey ACE Posts: 34,584 Trailblazer
    edited December 1

    Yes, a 12th gen system with 32GB of memory should be much, much faster even if running off a HDD. If you fire up Device Manager and look at the disk drives you should see a model number:

    In my case I don't even need to know the actual model number, since it says it's an NVMe drive, and that has to be a SSD.

    As Larry suggests, one of the possibilities is that you have a HDD that is failing and it's going through an integrity check at boot each time. That could easily take the 15-20 minutes you are experiencing. Normally there is some indication that is happening though…

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • MarkyD007
    MarkyD007 Member Posts: 8 New User

    Hi Billsey

    This is the disk drive, see below

    Is there a way to test the hard drive, to see if it is indeed failing ?

  • MarkyD007
    MarkyD007 Member Posts: 8 New User

    Hi Larry

    Yes I have done that already too. I had to also disable OneDrive, as that would really grind the PC to a halt 😑.

  • MarkyD007
    MarkyD007 Member Posts: 8 New User

    I have run a system check on the hard disk and all looks ok 🤷‍♂️

    And a defrag

  • Larryodie
    Larryodie Member Posts: 1,740 Community Aficionado WiFi Icon

    Do you Acer Care installed as it'll run diagnostics,.

  • Larryodie
    Larryodie Member Posts: 1,740 Community Aficionado WiFi Icon

    Have you tried CHKDSK in Dos ?

  • MarkyD007
    MarkyD007 Member Posts: 8 New User

    Acer Care Centre all looks good. See below.

    Even now, whilst typing, the cursor doesn't keep up and letters appear slowly.

    Will try dos chkdsk next .

  • MarkyD007
    MarkyD007 Member Posts: 8 New User

    Tried running CHKDSK in command prompt window, but it would not run, said "access denied" ?

  • Larryodie
    Larryodie Member Posts: 1,740 Community Aficionado WiFi Icon

    The CHKDSK command format is chkdsk [volume] [switches]. The volume and switches are optional. Here are some examples of CHKDSK commands: 

    • chkdsk: Scans the drives in read-only mode 
    • chkdsk d: /f: Checks the disk in drive D and fixes errors 
    • chkdsk /r: Repairs corrupted files 
    • chkdsk /x: Disconnects a drive to scan and fix it 
    • chkdsk /f /r /x: Scans the file system and its sectors, and fixes any errors found 

    Here are some tips for using CHKDSK:

    • Close all windows and programs that might be accessing the drive 
    • To run CHKDSK as an administrator, right-click Command Prompt and select Run as Administrator 
    • If your PC is slow, you might need to defrag your PC 
    • You can run CHKDSK from an installation media if your PC doesn't boot up or displays the Blue Screen of Death (BSOD) error 

    This video has more detail on how to run a disk check in Windows 10 using the Command Prompt:

  • Larryodie
    Larryodie Member Posts: 1,740 Community Aficionado WiFi Icon

    YOU have something running in the background. Check your task manager's process and performance. A virus program or maleware is hogging your computer.

    Also look at the control panel for installed programs. Good Luck

  • billsey
    billsey ACE Posts: 34,584 Trailblazer
    edited December 1 Answer ✓

    OK, that Toshiba drive is a HDD, not a SSD, so it inherently much slower. To run CHKDSK you need a command prompt that has been started as "Run as Administrator". Just right click on the CMD icon and choose that option. It will ask if that's OK and you respond yes. Likely it will want to reboot and run during the OS load, which will take a long time… But then that's what you have been running into anyway. In the longer term you really ought to buy a 1TB or 2TB NVMe SSD to install into your M.2 slot. You may or may not need a mounting screw, so look first to see if one in already installed. Once the SSD is in place, run one of the free disk clone software packages (I use Macrium Reflect last time I did one) and clone the HDD to the SSD. Next disconnect the HDD and boot, it should recognize and boot from the SSD in just a few seconds…

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Larryodie
    Larryodie Member Posts: 1,740 Community Aficionado WiFi Icon

    The hard drive could be FULL too. No matter he should go to an

    NVMe SSD 

    Even now, whilst typing, the cursor doesn't keep up and letters appear slowly.

  • MarkyD007
    MarkyD007 Member Posts: 8 New User

    Hi Larryodie and Billsey

    Thanks for your time and patience on this.

    I have now swapped over the HDD to Crucial 1TB SSD, and this has fixed the issue.

    It boots in a matter of seconds now, and I can start using apps / programs almost straight away.

    Finally have a PC we can use !!! 😁

    I also fitted a 300W Acer power supply, so I could fit an Nvidia Geforce GTX 1050 Ti, which unfortunately was too deep for the case, so had to do a little creative trimming to the case to make it fit 😂, but all works flawlessly .

    Thanks again for all your help 👍️