Can't turn of USB charging after BIOS update in Acer Predator Helios Neo 16

Faust
Faust Member Posts: 36 Devotee WiFi Icon
edited September 12 in Predator Laptops

Acer Predator Helios Neo 16 i9-14X/16/1TB/4070/240Hz

Updated Bios from 1.12 to 1.13 and PredatorSense to the latest version. Don't know what actually caused it, but I cannot know turn USB charging off.

I've already tried to turn it on and off in the PredatorSense settings, nothing changes. I've rolled back PredatorSense to the version that is on support page. It's actually really better and has more functions, but it hasn't solved the problem. So I guess it's BIOS.

My mouse have many lights and they now stays always on, it drives me nuts!

[Edited the thread to add issue detail to the title]

Answers

  • Puraw
    Puraw ACE, Member Posts: 14,120 Trailblazer

    Hi, disable these 3 setting in BIOS Main screen: TBT Wake from S4 support, USB Wake from S4 support, Wake on USB while lid is closed.

  • Faust
    Faust Member Posts: 36 Devotee WiFi Icon
  • Faust
    Faust Member Posts: 36 Devotee WiFi Icon

    So I got back from work and firstly turned my laptop on and off to check the bug before doing anything. Aaaannd… It's gone. Dunno what happened, but for now - it's solved.

  • Puraw
    Puraw ACE, Member Posts: 14,120 Trailblazer

    Hi, glad it is OK now, check those 3 wake settings in BIOS if they are all disabled 😉

  • Faust
    Faust Member Posts: 36 Devotee WiFi Icon

    All is turned off in BIOS. And as I didn't do anything, I guess they were this way (probably turned off by me earlier)

  • Hello! Have you downloaded ACER QUICK ACCESS? In this program, there is an option to disable USB charging.

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  • Faust
    Faust Member Posts: 36 Devotee WiFi Icon

    Isn't it outdated? In any case, Acer only lists PredatorSense for my machine

  • Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
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    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
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  • Artee
    Artee Member Posts: 5

    Tinkerer

    I have exactly the same problem, updated my Helios 16 to BIOS_Acer_1.10_A_A and the USBs do NOT turn off ( I don't have the Neo version, but the regular Herlios 16)

    TBT Wake from S4 support, USB Wake from S4 support, Wake on USB while lid is closed are all turned off in the BIOS. In Predatorsense, the option to Power off USB charger is unticked (I tried with it ticked, made no difference).I've manually checked every USB controller, it's set to allow to put the devices to sleep, yet my cooling pad stays permanently powered on, irrespective of which USB port I use. It's quite annoying as I have to manually disconnect the USB every time I power it off, but it still doesn't work.

    Is this a bug of some sorts?

  • Faust
    Faust Member Posts: 36 Devotee WiFi Icon
    edited December 1

    Sorry to not reporting back, but in my case this problem is not solved either.

    However, it is limited to just one USB port, so I can live with it, I just don't use that port.

    In your case you need a real solution :(

    Have you tried that ACER QUICK ACCESS app posted above?

  • Artee
    Artee Member Posts: 5

    Tinkerer

    No, but I don't see how that would work since neither the BIOS changes nor ticking/unticking the USB power option in PredatorSense made any difference.

    Does anyone know if there's an official way to raise this as a bug?