Keyboard and Touchpad does not work properly in acer aspire A315 laptop

Whotarun_raj
Whotarun_raj Member Posts: 1 Newbie
edited November 24 in Aspire Laptops

Hy I have acer aspire A315 laptop. Before 1 month I have problem like Keyboard and Touchpad is not working properly. Some Keys does not press and some press but not clear like when I press Y then 315 type on screen and same thing happens with My all keys and Touchpad Hanging and lagging I press ok It does not. Even External keyboard and mouse not working properly. When I reinstall windows then it's working properly for 3 days after this again same problem.

Company change my mother board but it work 7 day properly after 7 day same problem. What I do now I fully Frustrated please help me.

[Edited the thread to add issue detail]

Answers

  • Joe_Kingsley
    Joe_Kingsley Ally Posts: 153

    Hi @Whotarun_raj

    Completely reboot your laptop

    The simplest fix to your keyboard issue is to reboot your Acer laptop completely. To do so:

    1) Press and hold the power button of your laptop until the laptop is totally off.

    2) Unplug the power cable and the battery from your laptop. 

    3) Leave your laptop for a few seconds

    4) Plug the power cable and the battery back to your laptop.

    5) Power on your computer. Then check to see if this fixes your keyboard.

    Method 2: Disable Filter Keys

    Filter Keys is a feature that makes your keyboard ignore brief or repeated keystrokes. It sometimes lead to a laptop keyboard not working issue. You can try disabling Filter Keys to sort this issue out.

    1) Click the Start menu (the Windows logo) at the bottom left of your screen. Then click Settings (in Windows 10) or Control Panel (in Windows 7).

    Open Settings in Windows 10

    2) Click Ease of Access.

    3) Click Keyboard (in Windows 10) or Make the keyboard easier to use (in Windows 7).

    Keyboard setting on Windows 10

    Keyboard setting on Windows 7

    4) Disable the Filter Keys function (switch off Filter Keys or uncheck Turn on Filter Keys).

    5) Try your keyboard and see if disabling Filter Keys can restore your keyboard.

    Update your keyboard driver by going Acer website

    FOR The TOUCH PAD issue, please follow the below steps and share the status.

    Please install the i/o drivers first and then install the touch pad drivers..  


    Try fn + f6 or f6 alone  or  fn + f7 or f7 alone on keyboard to disable and enable the touchpad. 

     

    Please look at the key f6 and f7 key on keyboard. You can see the hand symbol with fingers. That denotes the touchpad function key. On some models it will be on f6 and some models it will be on f7. So we need to use the right key depending upon the laptop model. If fn + f7 is not working then we have to use f7 alone to make it to work. On some old laptop models there will be a separate button right  next to touch pad area which is below the space bar.  It is used to turn on and off the touch pad.  On some old models it will be right next to power button. On all new models, f7 key is used to enable and disable the touch pad.  If you would like to disable and enable the touchpad, please press and hold  fn key on the keyboard and then press f6 or f7 once. If the touchpad is not getting disabled you can either press f6 alone or f7 alone without holding the fn key. It is used to enable or disable the touchpad..    

    After disabling and enabling the touchpad check how it is working.. 


    If it is still not working 
    Go to support.acer.com 
    chose your country 
    type snid or chose your model 
    go to drivers - Install the i/o drivers first and then install the touch pad driver 

  • Diya1811
    Diya1811 Member Posts: 155 Skilled Fixer WiFi Icon

    @Whotarun_raj

    For Touchpad issue you could try a battery reset, switch off the laptop, disconnect from mains(remove the AC adapter), follow the instructions in the video, let the laptop to rest for few minutes(15-20), reconnect AC adapter and fully charge the battery before start using the laptop.

    https://community.acer.com/en/kb/articles/75-acer-internal-battery-reset

    Click on "Yes" if it answers your question or Click on "Like" if you find my answer useful