Acer Aspire Z1401-Not Working, Screen Doesn't Show Anything, only showing Blue Light.

tpnguyn
tpnguyn Member Posts: 5 New User
edited November 21 in Aspire Laptops

my Laptop Acer Aspire Z1401 didn't work and not showing anything. And it also showing only blue light. Any solutions????????

[Edited the thread to add model name and issue detail to the title]

Answers

  • Joe_Kingsley
    Joe_Kingsley Ally Posts: 130
    edited November 21

    Hi @tpnguyn

    Could you please let us know which light is glowing blue on your laptop. Could you please share a snap of the light that is glowing blue.

    Please watch the below video link and try to get the hard reset done.

  • tpnguyn
    tpnguyn Member Posts: 5 New User

    when you open the laptop

  • tpnguyn
    tpnguyn Member Posts: 5 New User

    my screen didnt even show anything man

  • Joe_Kingsley
    Joe_Kingsley Ally Posts: 130

    Hi @tpnguyn

    Since the screen is not able display anything on the screen, please whether you are getting any beeps sound when you turn on your laptop, whether the POST(Power On Self Test) is happening or not, if then please connect an external monitor to the external video/VGA/HDMI port and check whether you could see the Acer logo/system booting on the external monitor, if not, then it is recommended for a Acer trained technician to intervene and open the laptop and check. So please carry the laptop to the nearby Acer Authorized Service Center/ Stores for further diagnosis/assistance.

  • Axxo
    Axxo Member, Ally Posts: 831

    First try a power reset and check if the issue is fixed.
    Please check for a battery reset PIN hole at the bottom of the device. The reset hole would have a battery symbol next to it. Insert a paperclip into the hole and press for four seconds. It simulates removing and reinstalling the battery.

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    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful.

  • Joe_Kingsley
    Joe_Kingsley Ally Posts: 130

    Hi @Axxo

    In this model, there is no power reset - pin hole. Could you please re-check.

  • tpnguyn
    tpnguyn Member Posts: 5 New User

    i dont have nearby my location

  • Joe_Kingsley
    Joe_Kingsley Ally Posts: 130

    Hi @tpnguyn

    Which do you reside? Please let know the nearest city/town locale. so that we can share the nearest service center for you.