Acer Nitro 5 AN515-57-74TT randomly shutting off

Hoshi_Kat
Hoshi_Kat Member Posts: 3 New User

Hello! I've been having some issues with my laptop randomly shutting off. While it happens more often while I'm playing video games, it also happens while I'm doing schoolwork. I would be running only Google and it shuts off. Sometimes it's the display blacking out, most of the time it just goes to sleep mode. Other times the whole thing shuts off and I have to boot the laptop back up again. I've gotten a couple of death blue screens as well from this.

I got this laptop from Best Buy around two (approaching three) years ago. I've opened it up once to see if maybe it's shutting off because of some airflow blockage from fans, but so far both GPU and CPU fans look clean (CPU operates around 1724 RPM, and GPU operates around 2000 RPM on auto settings, running around 52 degrees Celsius according to Nitro Sense). My power plan is AC: Balanced - Acer Optimized. I've constantly checked the task manager to see but nothing seems off, all of my tasks are running normally and I only use 66% of my RAM with a couple of apps open like Google and OneNote (49% when nothing is in use besides Task Manager).

I've tried updating my graphics drivers (using GeForce Experience), making sure Windows is up to date, and ensuring nothing obstructs the fans. The computer itself is in good shape. I've tried everything I've thought of to fix the problem, but it still persists. Is there anything you guys recommend that I should do or check to fix this issue?

Sorry if this is a long post. Thank you so much for your time!

Answers

  • Puraw
    Puraw ACE, Member Posts: 13,355 Trailblazer

    Hi, it could be a dead battery after 3 years, maybe a low grade or used battery was installed, run a battery report: Paste this in the command prompt: powercfg /batteryreport and open the report with your Edge browser, right click and select "Print to Microsoft PDF", attach the report to your reply, type @Puraw or use "Quote" when you reply so I will get an alert.

  • Hoshi_Kat
    Hoshi_Kat Member Posts: 3 New User
  • Puraw
    Puraw ACE, Member Posts: 13,355 Trailblazer

    Hi Kat, your BIOS is old, update to version 1,20, click on this link to download the latest BIOS: https://global-download.acer.com/GDFiles/BIOS/BIOS/BIOS_Acer_1.20_A_A.zip?acerid=638301861647497572&Step1=&Step2=&Step3=NITRO%20AN515-57&OS=ALL&LC=en&BC=ACER&SC=PA_6
    Your battery is in very good shape only shows 20% wear after 3 years, good for another 3 years. If you have Windows 11 23H2 installed that battery does not support Modern Standby and that is not good (see red box in picture below). After you updated BIOS, update Windows too and when updated press the Windows key + R and type Winver and press Enter. that should show 23H2 build 22631.4391

    Also, disable Fast Startup and Hibernate in Windows "Change what closing the lid does" and "Change settings currently unavailable", if you don't see those 2 options Fast Startup is already disabled.

  • Hoshi_Kat
    Hoshi_Kat Member Posts: 3 New User
    edited November 20

    Hey Again! It's been a couple days since I have updated the BIOS. The problem still persists. So far there are a lot less instances than usual. No shutting down or blue screening, just the computer flashing a black screen and going into sleepmode. Is there another reason why it is doing this?

    Thanks again for your help!

  • Puraw
    Puraw ACE, Member Posts: 13,355 Trailblazer

    Hi, yes, disable fast Startup and Hibernate and update Windows as I wrote above, these all affect your issues. Also go online and paste this in the commend prompt opened as administrator: Dism.exe /online /cleanup-image /restorehealth and when completed paste this in the command prompt: SFC /scannow. you should see "….did not find any integrity violations", repeat SFC till you see that.

  • StevenGen
    StevenGen ACE Posts: 12,142 Trailblazer
    edited November 21

    Take your Nitro laptop to a technician as your laptop has either an EC chip problem as laptops don’t just turn off randomly. It could also be in the main power rail where either a mosfet or capacitor is shorting out and needs to be pinpointed and changed and that is why the laptop turns off randomly.

    As a last resort do a Hard Reset and see if that will fix the EC chip, as that freezes sometimes and will cause this sort of a problem, otherwise and if the problem continues. you can’t fix these problem with any resets, so take the Nitro to an experienced technician in your area so that they can pinpoint the exact problem. Good luck and hope this helps you out some more.

    Hard Reset of the Nitro AN515-57 laptop: Remove the eleven (11) screws securing the lower case to the upper case of the AN515-57 laptop, starting from the upper side, pry to release the upper side latches, continue releasing the remaining latches. Then remove the lower case.

    Disconnect the battery cable from the MB and take the main battery out. then disconnect the RTC/BIOS battery and then short the batteries + & - pins at the mainboard plug (as shown below) leave the laptop like that for at least 1 hour (preferably overnight) and then reconnect everything as the laptop should turn on and boot properly, if you have 2x ram modules, only connect 1x ram module and test the laptop like that and see if the shutdowns still happens, then alternate the ram and see if the ram is causing this problem.

    For your information, these are the new batteries suitable for the AN515-57 laptop if you need the battery changed, only use the oem Acer fitted battery below as its a must do.

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍