Acer Nitro 5 AN515-57-74TT randomly shutting off

Hoshi_Kat

Hello! I've been having some issues with my laptop randomly shutting off. While it happens more often while I'm playing video games, it also happens while I'm doing schoolwork. I would be running only Google and it shuts off. Sometimes it's the display blacking out, most of the time it just goes to sleep mode. Other times the whole thing shuts off and I have to boot the laptop back up again. I've gotten a couple of death blue screens as well from this.

I got this laptop from Best Buy around two (approaching three) years ago. I've opened it up once to see if maybe it's shutting off because of some airflow blockage from fans, but so far both GPU and CPU fans look clean (CPU operates around 1724 RPM, and GPU operates around 2000 RPM on auto settings, running around 52 degrees Celsius according to Nitro Sense). My power plan is AC: Balanced - Acer Optimized. I've constantly checked the task manager to see but nothing seems off, all of my tasks are running normally and I only use 66% of my RAM with a couple of apps open like Google and OneNote (49% when nothing is in use besides Task Manager).

I've tried updating my graphics drivers (using GeForce Experience), making sure Windows is up to date, and ensuring nothing obstructs the fans. The computer itself is in good shape. I've tried everything I've thought of to fix the problem, but it still persists. Is there anything you guys recommend that I should do or check to fix this issue?

Sorry if this is a long post. Thank you so much for your time!

Puraw

https://community.acer.com/en/discussion/715708/acer-nitro-5-an515-57-74tt-randomly-shutting-off

Hi, it could be a dead battery after 3 years, maybe a low grade or used battery was installed, run a battery report: Paste this in the command prompt: powercfg /batteryreport and open the report with your Edge browser, right click and select "Print to Microsoft PDF", attach the report to your reply, type @Puraw or use "Quote" when you reply so I will get an alert.

Hoshi_Kat

https://community.acer.com/en/discussion/comment/1308184#Comment_1308184

Battery report.pdf

Thank you so much for your help! Here's the report.

Puraw

https://community.acer.com/en/discussion/comment/1308241#Comment_1308241

Hi Kat, your BIOS is old, update to version 1,20, click on this link to download the latest BIOS: https://global-download.acer.com/GDFiles/BIOS/BIOS/BIOS_Acer_1.20_A_A.zip?acerid=638301861647497572&Step1=&Step2=&Step3=NITRO%20AN515-57&OS=ALL&LC=en&BC=ACER&SC=PA_6
Your battery is in very good shape only shows 20% wear after 3 years, good for another 3 years. If you have Windows 11 23H2 installed that battery does not support Modern Standby and that is not good (see red box in picture below). After you updated BIOS, update Windows too and when updated press the Windows key + R and type Winver and press Enter. that should show 23H2 build 22631.4391

Also, disable Fast Startup and Hibernate in Windows "Change what closing the lid does" and "Change settings currently unavailable", if you don't see those 2 options Fast Startup is already disabled.

Hoshi_Kat

https://community.acer.com/en/discussion/comment/1308266#Comment_1308266

Hey Again! It's been a couple days since I have updated the BIOS. The problem still persists. So far there are a lot less instances than usual. No shutting down or blue screening, just the computer flashing a black screen and going into sleepmode. Is there another reason why it is doing this?

Thanks again for your help!

Puraw

https://community.acer.com/en/discussion/comment/1309725#Comment_1309725

Hi, yes, disable fast Startup and Hibernate and update Windows as I wrote above, these all affect your issues. Also go online and paste this in the commend prompt opened as administrator: Dism.exe /online /cleanup-image /restorehealth and when completed paste this in the command prompt: SFC /scannow. you should see "….did not find any integrity violations", repeat SFC till you see that.

StevenGen

https://community.acer.com/en/discussion/comment/1309725#Comment_1309725

Take your Nitro laptop to a technician as your laptop has either an EC chip problem as laptops don’t just turn off randomly. It could also be in the main power rail where either a mosfet or capacitor is shorting out and needs to be pinpointed and changed and that is why the laptop turns off randomly.

As a last resort do a Hard Reset and see if that will fix the EC chip, as that freezes sometimes and will cause this sort of a problem, otherwise and if the problem continues. you can’t fix these problem with any resets, so take the Nitro to an experienced technician in your area so that they can pinpoint the exact problem. Good luck and hope this helps you out some more.

Hard Reset of the Nitro AN515-57 laptop: Remove the eleven (11) screws securing the lower case to the upper case of the AN515-57 laptop, starting from the upper side, pry to release the upper side latches, continue releasing the remaining latches. Then remove the lower case.

Disconnect the battery cable from the MB and take the main battery out. then disconnect the RTC/BIOS battery and then short the batteries + & - pins at the mainboard plug (as shown below) leave the laptop like that for at least 1 hour (preferably overnight) and then reconnect everything as the laptop should turn on and boot properly, if you have 2x ram modules, only connect 1x ram module and test the laptop like that and see if the shutdowns still happens, then alternate the ram and see if the ram is causing this problem.

For your information, these are the new batteries suitable for the AN515-57 laptop if you need the battery changed, only use the oem Acer fitted battery below as its a must do.

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Axxo

I am really sorry for the inconvenience.. Let us do the basic steps first.

Doing the power drain and bios defaults will really help. Kindly follow the steps given below:

Turn off the laptop. Disconnect or unplug the charger cable, devices or any other cables connected to your laptop. Close your laptop. Turn it upside down. On the bottom of the laptop, you can find a pin hole. It is a tiny hole. You can a find a battery symbol indicator next to the hole. It is like a + and – sign symbol as though somebody is trying to shift the battery out. Insert the pin on to the hole for 30 seconds. Remove the pin. Flip the laptop. Connect the charger cable, turn on the computer. Only on laptops where the battery is inbuilt you can find the battery reset hole on the back of laptop.

If you don’t find a pin hole on the back of laptop then you might be using removable battery. There is no need to unscrew anything to remove the battery. Turn off the laptop. Disconnect or unplug the charger cable, devices and any other cables connected to your laptop. Close your laptop. Turn it upside down. On the bottom of the laptop, please look at the top or bottom depending on the way you look at it. You can find a long door. It is a battery removable door. Just below that you can find a latch. If you move the latch you can remove the battery door. Once the battery is removed, flip the laptop. Open the top cover, press and hold the power button for 1 minute. Connect the battery back on the back of computer. Connect the charger cable back and then turn on the computer.

If you don’t see a reset pin hole on the back of laptop or if you are not able to remove the battery (if it is inbuilt) then please unplug all the cables and devices out of laptop. Hold the power button for 1 minute. After releasing the button you should wait a while before plugging in power. Just because the button has been pressed doesn’t bleed off all the residual electricity on the motherboard. Wait 15-30 minutes before plugging in power. Then once power is connected wait for a full battery indication before turning the system on. That allows the battery to fully reset it’s internal statistics.

Connect all the cables back and restart the computer.

While turning on the computer, tap f2. It will go to bios. Press f9 once. It will show load bios defaults with a yes or no popup. Press enter. Popup screen will disappear. Press f10 once. It will show save changes popup with yes or no. Press enter. Computer will restart and it will load into windows.

It might also be the issue with battery, charger or power outlet. Try to use the charger in a different room on a different power outlet. Try to bypass the surge protector and connect it directly to power outlet. Try to use an alternative charger if possible. Try to turn on the computer without the charger and check it ( as long as the battery is not drained out )

Try windows x

go to device manager

expand Battery

right click on all the items below battery – uninstall

Restart the computer

It should work fine.

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