Acer Nitro 5 AN515-57-74TT randomly shutting off

Hoshi_Kat
Hoshi_Kat Member Posts: 2 New User

Hello! I've been having some issues with my laptop randomly shutting off. While it happens more often while I'm playing video games, it also happens while I'm doing schoolwork. I would be running only Google and it shuts off. Sometimes it's the display blacking out, most of the time it just goes to sleep mode. Other times the whole thing shuts off and I have to boot the laptop back up again. I've gotten a couple of death blue screens as well from this.

I got this laptop from Best Buy around two (approaching three) years ago. I've opened it up once to see if maybe it's shutting off because of some airflow blockage from fans, but so far both GPU and CPU fans look clean (CPU operates around 1724 RPM, and GPU operates around 2000 RPM on auto settings, running around 52 degrees Celsius according to Nitro Sense). My power plan is AC: Balanced - Acer Optimized. I've constantly checked the task manager to see but nothing seems off, all of my tasks are running normally and I only use 66% of my RAM with a couple of apps open like Google and OneNote (49% when nothing is in use besides Task Manager).

I've tried updating my graphics drivers (using GeForce Experience), making sure Windows is up to date, and ensuring nothing obstructs the fans. The computer itself is in good shape. I've tried everything I've thought of to fix the problem, but it still persists. Is there anything you guys recommend that I should do or check to fix this issue?

Sorry if this is a long post. Thank you so much for your time!

Answers