Acer Nitro V 15 Internet, Bluetooth and Sound Disabled after Windows 11 Installation. How to fix?

Somoud
Somoud Member Posts: 6

Tinkerer

edited November 15 in Nitro Gaming

Hello there,

Yesterday, I installed my customised Windows 11 version but internet connection, bluetooth, sound were disabled. I thought the issue was caused by me because I use NTlite for the first time. Today, I installed the original version from Microsoft website and the problem is the same. 

Why this happens with a modern laptop and how to fix it?

Thank you.

Model: Acer Nitro V 15

SNID: XXXXXXXXXXX

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[Edited the thread to add model name and issue detail to the title]

Answers

  • Axxo
    Axxo Member, Ally Posts: 800

    Hi Somoud

    1) For sound problems first try this checklist: https://support.microsoft.com/en-us/windows/fix-sound-or-audio-problems-in-windows-73025246-b61c-40fb-671a-2535c7cd56c8

    2) Restore the Windows Audio Service which may have become disabled: https://www.tenforums.com/tutorials/57567-restore-default-services-windows-10-a.html

    3) Update the sound driver from the PC maker's Support Downloads webpage for your exact model, if it is newer than the one presently installed in Device Manager reached by right clicking the Start button. While there compare to make sure you also have the latest BIOS, Chipset, Display, Network and all other drivers.

    4) Right click Volume icon in System Tray, choose Sound Settings, from the Output and Input devices dropdown menus, choose then one(s) affected to see if that helps. If not use the Troubleshoot button nearby.

    5) Run the Playing Sound troubleshooter at Start button > Settings>Update & Security>Troubleshoot.

    6) Try rolling back the sound drivers in Device Manager reached by right clicking the Start button. Choose Sound controller and other audio devices, then Driver tab, then Roll back if available.

    7) If no newer sound drivers then uninstall the one presently installed in Device Manager, reached by right clicking the Start Button. Restart PC to reinstall.

    8) Try other and older drivers for your model Sound controller, too. For example, try the next oldest driver in the model's online Support Downloads list. To try all previous drivers installed on your system, in Device Manager choose Sound controller's Driver tab, then Update Driver, then Browse, then Let Me Pick.

    9) If this was caused by Windows Updates then you can check which were installed at Settings>Update & Security>Windows Update under Installed Updates, then uninstall them from the link there, and hide with the Hide Updates tool downloaded from here: http://download.microsoft.com/download/f/2/2/f2...

    10) If this was caused by Version 1809 update (which you can confirm at Settings > System > About) then you can roll back Version 1809 in Settings>Update & Security>Recovery and then hide it until it matures using the Hide Updates Tool downloaded from here: http://download.microsoft.com/download/f/2/2/f2...

    11) Go over this checklist to make sure the install is set up correctly, optimized for best performance, and any needed repairs get done: http://answers.microsoft.com/en-us/windows/wiki...

    Start with Step 4 to turn off Startup freeloaders which can conflict and cause issues, then Step 7 to check for infection the most thorough way, then step 10 to check for damaged System Files. Then continue with the other steps to go over your install most thoroughly.

    12) If nothing else helps then run a Repair Install by installing the Media Creation Tool and choosing from it to Upgrade Now. This solves many problems and will also bring it up to the latest version which you need anyway and by the most stable method. http://windows.microsoft.com/en-us/windows-10/m...

    I hope this helps.

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  • AnhEZ28
    AnhEZ28 ACE, Member Posts: 4,287 Pathfinder

    @Somoud

    You will need to install the Wifi, Bluetooth, and audio drivers

    Please remember to include @AnhEZ28 when you want to reply back to my comment so that I can check your response.
    Thank you and have a nice day!
  • Somoud
    Somoud Member Posts: 6

    Tinkerer

    I can’t access the internet!

  • AnhEZ28
    AnhEZ28 ACE, Member Posts: 4,287 Pathfinder

    @Somoud

    If you have an Android phone, connect it to the laptop and turn on USB tethering. If you have a USB and another computer, download the drivers and copy them to the USB.

    Please remember to include @AnhEZ28 when you want to reply back to my comment so that I can check your response.
    Thank you and have a nice day!
  • StevenGen
    StevenGen ACE Posts: 12,142 Trailblazer

    This is another one of the Microsoft windows installation glitches that have come up recently, that when you do a Celan Install of Win-11 and when the installation gets to the laptops Wi-Fi card or LAN having to connect to the internet you get “Let’s Connect You to a Network” and the Wi-Fi or LAN doesn't connect automatically to the internet and you can't download the necessary drivers for the laptop to operate properly through the installation.

    Follow this guide and see if this solves this issue as this happened to me with my Swift SFX14-51G and I did a clean install of Win-11and this guide solved the problem, and I could install the Wi-Fi driver and continue the installation so that it can install the BT audio and all drivers. Good luck and hope this helps you out.

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍