Hello. I'm having problem with my A515-45-R74Z battery.
I don't know if its the battery or Windows, but since yesterday, the battery icon was stuck at 100% with the charging icon despite it not being connected. Then, the battery icon would disappear and on the login page, it would show the battery icon with an X on it. I googled it, and I uninstalled both AC and ACPI battery drivers and let windows restart, but it didn't fix it. I disconnected the battery and connected it again, and for a few seconds it came back with the stuck battery icon, but then the icon disappeared. Also by this point, the computer turned off and I'm using my charger. I also did a Windows battery report from CMD and it does recognize my battery, but everything else it says "UNKNOWN"
Installed batteries
Information about each currently installed battery
| BATTERY 1 |
---|
NAME | UNKNOWN |
MANUFACTURER | UNKNOWN |
SERIAL NUMBER | - |
CHEMISTRY | LION |
DESIGN CAPACITY | - |
|
FULL CHARGE CAPACITY | - |
CYCLE COUNT | - |
Here's also the Battery Capacity History:
Battery capacity history
Charge capacity history of the system's batteries
PERIOD | FULL CHARGE CAPACITY | DESIGN CAPACITY |
---|
2023-04-09 - 2023-04-17 | 50,299 mWh | 48,004 mWh |
2023-04-17 - 2023-04-23 | 50,299 mWh | 48,004 mWh |
2023-04-23 - 2023-04-30 | 50,299 mWh | 48,004 mWh |
2023-04-30 - 2023-05-08 | 50,299 mWh | 48,004 mWh |
2023-05-08 - 2023-05-14 | 50,299 mWh | 48,004 mWh |
2023-05-14 - 2023-05-21 | 50,299 mWh | 48,004 mWh |
2023-05-21 - 2023-05-28 | 50,299 mWh | 48,004 mWh |
2023-05-28 - 2023-06-05 | 50,299 mWh | 48,004 mWh |
2023-06-05 - 2023-06-11 | 50,299 mWh | 48,004 mWh |
2023-06-11 - 2023-06-21 | 50,299 mWh | 48,004 mWh |
2023-06-21 - 2023-06-25 | 50,299 mWh | 48,004 mWh |
2023-06-25 - 2023-07-03 | 50,299 mWh | 48,004 mWh |
2023-07-03 - 2023-07-09 | 50,299 mWh | 48,004 mWh |
2023-07-09 - 2023-07-17 | 50,299 mWh | 48,004 mWh |
2023-07-17 - 2023-07-24 | 50,299 mWh | 48,004 mWh |
2023-07-24 - 2023-08-01 | 50,299 mWh | 48,004 mWh |
2023-08-01 - 2023-08-06 | 50,299 mWh | 48,004 mWh |
2023-08-06 - 2023-08-13 | 50,299 mWh | 48,004 mWh |
2023-08-13 - 2023-08-20 | 50,299 mWh | 48,004 mWh |
2023-08-20 - 2023-08-27 | 50,299 mWh | 48,004 mWh |
2023-08-27 - 2023-09-05 | 50,075 mWh | 48,004 mWh |
2023-09-05 - 2023-09-10 | 48,488 mWh | 48,004 mWh |
2023-09-10 - 2023-09-17 | 48,488 mWh | 48,004 mWh |
2023-09-17 - 2023-09-24 | 48,488 mWh | 48,004 mWh |
2023-09-24 - 2023-10-04 | 48,488 mWh | 48,004 mWh |
2023-10-04 - 2023-10-09 | 48,488 mWh | 48,004 mWh |
2023-10-09 - 2023-10-18 | 48,488 mWh | 48,004 mWh |
2023-10-18 - 2023-10-24 | 48,488 mWh | 48,004 mWh |
2023-10-24 - 2023-11-03 | 48,488 mWh | 48,004 mWh |
2023-11-03 - 2023-11-05 | 48,488 mWh | 48,004 mWh |
2023-11-05 - 2023-11-13 | 48,488 mWh | 48,004 mWh |
2023-11-13 - 2023-11-19 | 48,469 mWh | 48,004 mWh |
2023-11-19 - 2023-11-27 | 47,475 mWh | 48,004 mWh |
2023-11-27 - 2023-12-03 | 47,973 mWh | 48,004 mWh |
2023-12-03 - 2023-12-12 | 45,360 mWh | 48,004 mWh |
2023-12-12 - 2023-12-25 | 45,360 mWh | 48,004 mWh |
2023-12-25 - 2023-12-31 | 45,360 mWh | 48,004 mWh |
2023-12-31 - 2024-01-08 | 45,360 mWh | 48,004 mWh |
2024-01-08 - 2024-01-14 | 45,360 mWh | 48,004 mWh |
2024-01-14 - 2024-01-21 | 45,360 mWh | 48,004 mWh |
2024-01-21 - 2024-01-28 | 45,360 mWh | 48,004 mWh |
2024-01-28 - 2024-02-04 | 45,360 mWh | 48,004 mWh |
2024-02-04 - 2024-02-11 | 45,360 mWh | 48,004 mWh |
2024-02-11 - 2024-02-18 | 45,360 mWh | 48,004 mWh |
2024-02-18 - 2024-02-25 | 45,360 mWh | 48,004 mWh |
2024-02-25 - 2024-03-03 | 45,360 mWh | 48,004 mWh |
2024-03-03 - 2024-03-10 | 45,360 mWh | 48,004 mWh |
2024-03-10 - 2024-03-17 | 45,360 mWh | 48,004 mWh |
2024-03-17 - 2024-03-24 | 45,360 mWh | 48,004 mWh |
2024-03-24 - 2024-03-31 | 45,360 mWh | 48,004 mWh |
2024-03-31 - 2024-04-07 | 45,360 mWh | 48,004 mWh |
2024-04-07 - 2024-04-14 | 45,360 mWh | 48,004 mWh |
2024-04-14 - 2024-04-21 | 45,360 mWh | 48,004 mWh |
2024-04-21 - 2024-04-28 | 45,360 mWh | 48,004 mWh |
2024-04-28 - 2024-05-05 | 45,360 mWh | 48,004 mWh |
2024-05-05 - 2024-05-12 | 45,360 mWh | 48,004 mWh |
2024-05-12 - 2024-05-19 | 45,360 mWh | 48,004 mWh |
2024-05-19 - 2024-05-26 | 45,360 mWh | 48,004 mWh |
2024-05-26 - 2024-06-02 | 45,360 mWh | 48,004 mWh |
2024-06-02 - 2024-06-09 | 45,360 mWh | 48,004 mWh |
2024-06-09 - 2024-06-23 | 45,360 mWh | 48,004 mWh |
2024-06-23 - 2024-07-01 | 45,360 mWh | 48,004 mWh |
2024-07-01 - 2024-07-07 | 45,360 mWh | 48,004 mWh |
2024-07-07 - 2024-07-14 | 45,360 mWh | 48,004 mWh |
2024-07-14 - 2024-07-21 | 45,360 mWh | 48,004 mWh |
2024-07-21 - 2024-07-29 | 45,360 mWh | 48,004 mWh |
2024-07-29 - 2024-08-04 | 45,360 mWh | 48,004 mWh |
2024-08-04 - 2024-08-11 | 45,360 mWh | 48,004 mWh |
2024-08-11 - 2024-08-18 | 45,360 mWh | 48,004 mWh |
2024-08-18 - 2024-08-26 | 45,360 mWh | 48,004 mWh |
2024-08-26 - 2024-09-01 | 45,360 mWh | 48,004 mWh |
2024-09-01 - 2024-09-08 | 45,360 mWh | 48,004 mWh |
2024-09-08 - 2024-09-15 | 46,710 mWh | 48,004 mWh |
2024-09-15 - 2024-09-22 | 46,710 mWh | 48,004 mWh |
2024-09-22 - 2024-09-29 | 46,710 mWh | 48,004 mWh |
2024-09-29 - 2024-10-06 | 46,710 mWh | 48,004 mWh |
2024-10-06 - 2024-10-13 | 46,710 mWh | 48,004 mWh |
2024-10-13 - 2024-10-20 | 45,875 mWh | 48,004 mWh |
2024-10-20 - 2024-10-27 | 45,461 mWh | 48,004 mWh |
2024-10-27 - 2024-11-03 | 45,461 mWh | 48,004 mWh |
2024-11-03 - 2024-11-03 | 45,461 mWh | 48,004 mWh |
2024-11-04 | 45,461 mWh | 48,004 mWh |
2024-11-05 | 45,461 mWh | 48,004 mWh |
2024-11-06 | 45,461 mWh | 48,004 mWh |
2024-11-07 | 45,461 mWh | 48,004 mWh |
2024-11-08 | 45,461 mWh | 48,004 mWh |
2024-11-09 | 45,461 mWh | 48,004 mWh |
2024-11-10 | 45,461 mWh | 48,004 mWh |
2024-11-11 | 45,461 mWh | 48,004 mWh |
2024-11-12 | 45,461 mWh | 48,004 mWh |
2024-11-13 | 43,505 mWh | 45,939 mWh |
Mind you, I got this laptop last year, so I really don't know if I need to replace the battery.
Anyways help would be greatly appreciated☺️
[Edited the thread to add model name and issue detail to the title]