Acer Nitro AN16-41 Screen Distortion & Black Screen Problems
Hello, I sent my laptop to service about 4 weeks ago for the same reasons.
I received my computer from the service a week ago and they said there was no hardware problem in the laptop.
However, I am still experiencing the same problems.
If there is no hardware problem, why are these still happening? Were 3 weeks wasted?
When I contacted support today, they said I had to send it to the service again, it came from the service already and they said send it to the service again.
Problem 1: Black Screen
When the computer is not plugged in and the charge drops to around 30%, the computer shows a black screen. After a certain period of time, the screen turns on by itself, this happens several times until the battery runs out. I uploaded example videos.
In addition after around 30%, the computer slows down a lot.
Problem 2: Screen Distortion
Again, when it is not plugged into the charger and the battery level is low, there are distortions in the full screen pages as in the example of the 2 videos I uploaded, and these never stop. Because of this situation, I cannot use the tabs in full screen while the laptop is not plugged.
Answers
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I uploaded problem videos to the YouTube.
Problem 1:
Problem 2:
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Still not solved :(
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Hi,
Try disable hardware acceleration in your browser:
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Hello, I toggled now. But screen distortion problem is not only happening in Google Chrome. It also happens in other applications.
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Press
Win+R(Run) keys, type:dxdiag[Enter], wait for the tool to complete the initial check (green indicator bar), click inSave All information...button. Then attach here the DxDiag.txt file.1 -
Hello, sorry for late reply. Here:
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Try these steps bellow:
#1 - Update the firmware UEFI / BIOS of your Nitro AN16-41 to version 1.25:
#2 - Disable Multi-Plane Overlay (MPO) to fix Flickering Screen issue:
#3 - Your Dxdiag log indicates that some applications are showing errors:
javaw.exe causing AppHangB1 idea64.exe (IntelliJ IDEA) causing RADAR_PRE_LEAK_64
Make sure you have the latest version of these applications installed on your computer.
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I did what you said and I updated BIOS to latest version, thank you very much. What about the problem 1 (Black screen problem)? Why does the laptop show a black screen when its battery is low?
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Use the Reliability Monitor tool to check that no errors are occurring:
Press
Win+R(Run), typeperfmon /rel[Enter].When status screen viewer appears, click on a red flag items (critical events) at each day showed at the bottom of the viewer.
Use double-click on a line item for additional info.
Also click on
View all Problem Reports(see bottom link in first screen) to display all problem's reported.1 -
Okay, there are lots of error lol. I deleted razer chroma and razer synapse applications for now. After that I closed fast startup too. Here is the list for errors.
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Host Process for Windows Services gave alot of error. (like 100 times or something, most of them are StoreAgentDownloadFailure1. There is also StoreAgentInstallFailure1 AppxDeploymentFailureBlue)
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Close Microsoft Store app. Open Command Prompt (Admin mode), type the following command
wsresetand then press [Enter].1 -
You helped a lot, thank you very much ^^
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It is still happening, when it comes to 30% charge, the screen starts to break. After flickering some time, laptop is restarted. When laptop is started back, screen is gone again but it comes back (not restarting).
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1- Battery is 30%, not plugged.
2- Screen is started to flick and break.
3- Laptop is restarted.
4- After laptop is opened back, screen is gone.
5- Screen is came back again without restart.
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It starts in 30% charge exactly and it happens alot after 30%.
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Minidump..:
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