Predator Helios Neo 16- I observe that it has one dead pixel, does it cover under warranty?

JL_01
JL_01 Member Posts: 2 New User
edited November 2 in Predator Laptops

I have predator Helios Neo 16 (2024) 1 month old. I observe that it has one dead pixel. I put extra care of my laptop because it is my first so I'm disappointed since idk why and how it get 1 dead pixel. I made the error which is failing to inspect the laptop's screen before purchasing. I guess I used my laptop for about three weeks before performing the dead pixel test and that's the time I saw 1 dead pixel. Until now I'm bothered since I keep looking for that 1 pixel even, I'm playing. Can anyone know if this is covered of warranty?

[Edited the thread to add model name and issue detail to the title]

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  • Jack22
    Jack22 ACE Posts: 4,092 Pathfinder
    Answer ✓

    @JL_01

    Yes, it should be covered under warranty . so talk to Acer service or you can also try to get a replacement from the store if possible.

    Click on 'Yes' if the comment answers your question!
  • Puraw
    Puraw ACE, Member Posts: 13,365 Trailblazer
    Answer ✓
    https://community.acer.com/en/discussion/715169/predator-helios-neo-16-i-observe-that-it-has-one-dead-pixel-does-it-cover-under-warranty

    Only if you have the Premium model and the bad pixel is "bright" the General warranty policy covers 3 pixels (>2). Defective or stuck pixels - Acer Community

  • JL_01
    JL_01 Member Posts: 2 New User

    I have a predator Helios Neo 16 (2024), which is one month old. I notice that it has ONE DEAD PIXEL. I took extra good care of my laptop because it was my first, therefore I'm frustrated because I have no idea why or how it got one dead pixel. I made a mistake by skipping to perform a dead pixel test before purchasing, therefore I did not check to see if there were any dead pixels.

    How long did it take me to figure out that it had dead pixels? I used my laptop for around 2 - 3 weeks before doing the dead pixel test, and that's when I saw one dead pixel. When I discovered the dead pixel, I was very disappointed because my laptop was only a few weeks old, and I wasn't using it every day at the time, so I'm confused as to how one dead pixel appeared on my screen. I wonder if it had a dead pixel from the start, as I mentioned earlier that I forgot to check the screen right away after purchasing it. It took around two to three weeks before I checked it. Until now I'm bothered since I keep looking for that 1 pixel even I'm playing. Can warranty cover this damage?

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