AN517-41 making connecting sound on start-up. How to fix it?

Mawiwauii
Mawiwauii Member Posts: 59 Troubleshooter
edited October 26 in Nitro Gaming

i have a AN517-41, and every time i start the laptop when windows screen shows up a connecting sound like a USB makes the sound, how or what it can be? im having stuttering problems dont know if something has something to do with it?

[Edited the thread to add issue detail]

Answers

  • Puraw
    Puraw ACE, Member Posts: 13,359 Trailblazer
    https://community.acer.com/en/discussion/714786/an517-41-making-connecting-sound-on-start-up

    Hi, turn off system sounds (see red box picture)

    System sounds.jpg

    If the sound persists you have a hardware issue and should take the laptop to acer Services in your country. If it is a system sound you can disable that for a certain action like the Windows startup sound.

  • Mawiwauii
    Mawiwauii Member Posts: 59 Troubleshooter

    is there anyway to check if its a hardware problem? cause ive been thinking is a hardware problem too, but dont know a way to check if the system lets me know, like the mini dump or event viewer

  • eGomes
    eGomes Member Posts: 4,296 Guru
    edited October 26

    Hello,

    You can use the Nirsoft USBLogView tool if you suspect that a device or USB Host Controller is malfunctioning.

    And thus, monitor whether intermittent disconnections are occurring and consequently causing these stuttering problems.

    Event Viewer (eventvwr.msc) -> Windows Logs -> System, may also give some clues.

  • Mawiwauii
    Mawiwauii Member Posts: 59 Troubleshooter

    thanks will try it

  • Mawiwauii
    Mawiwauii Member Posts: 59 Troubleshooter

    maybe this has something to do with it

    image.png

  • Axxo
    Axxo Member, Ally Posts: 830

    If the sound persists you have a hardware issue and should take the laptop to acer Services in your country. If it is a system sound you can disable that for a certain action like the Windows startup sound.

  • Mawiwauii
    Mawiwauii Member Posts: 59 Troubleshooter

    i guess ill have to

  • eGomes
    eGomes Member Posts: 4,296 Guru

    Alternatively, you can use Windows Reliability Monitor to check & investigate hardware fault and applications errors. PressWin + R > type: perfmon /rel [Enter]. And then, see  Reliability Monitor and also the full list available under View all problem reports.

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