USB ports not working on Acer Extensa 15 EX215-54.

SomeDude12
SomeDude12 Member Posts: 4 New User
edited October 23 in TravelMate and Extensa

I never get a message of the USB device, It either doesn't do anything, Only show a light or (rarely) shows up in device manager as unrecognized device, and it says that it has the latest and best drivers, How do i fix this, Is this a driver issue or did something break?

Note: This just randomly happened one day, No accidental drop or hit.

Answers

  • billsey
    billsey ACE Posts: 34,672 Trailblazer

    Lately that symptom has been caused by a Windows update that breaks a whole slew of things for various models. Try rolling back updates from the last month or so to see if it clears up.

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  • SomeDude12
    SomeDude12 Member Posts: 4 New User

    Sorry for the late response, But the USB devices also don't work in the UEFI, I cant roll back updates because it fails each time, What do i do? (Reinstall didn't work.)

  • billsey
    billsey ACE Posts: 34,672 Trailblazer

    Try a reinstall of the OS over the existing install. Choose to keep your files and apps. That should fix the issue if it's software… If you can't plug a mouse in and have it work in the BIOS though, it's more likely hardware than software. :(

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.