Acer Nitro V5 ANV15-51-73B9- in Nitro Sense app the .exe file is missing.

mystikwitch
mystikwitch Member Posts: 2 New User
edited October 17 in Acer Software

Last week I bought the Acer Nitro V5 ANV15-51-73B9 and the Nitro Sense app said that there was a chip driver update. When I would try to update it would fail but the app wouldn't give me a code or a reason why. So I turned to the internet for answers. I was seeing a few others on here who were directed to uninstall the application and then look up their product here and go to the applications and redownload it then installs. I've done this numerous times and when I do this is what I get:

image_2024-10-17_095005337.png
image_2024-10-17_094920449.png
image_2024-10-17_095303324.png

I have sourced those files, and I've searched my hard drive. I can't even find the installer pack and when I click set up, it won't tell me where it's going. My Acer Care application seems to be gone as well, as you can see, I downloaded that application too and it does the same thing. I need to be able to control my fan speed. It's the only reason I really even need that application because I'm in college, I don't need this fan speeding up and slowing down randomly during class. Anyway, I look forward to hearing from someone who may be able to help me out.

[Edited the thread to add model name and issue detail to the title]

Answers

  • StevenGen
    StevenGen ACE Posts: 12,142 Trailblazer
    https://community.acer.com/en/discussion/714308/acer-nitro-v5-anv15-51-73b9-in-nitro-sense-app-the-exe-file-is-missing

    My advice to you is to leave the Nitro Sense software like it is oem from Acer, if the update doesn't work then don't try to fix anything that is not broken. There have been allot of problems with NS and PS installations and updates so and if your NS works leave it like it is and don't try and fix anything as you will make NS not work at all.

    As the community is full of NS and PS software posts problems and this is especially on the new model laptop's. Acer does not have a specific solution for a fix except their released new versions. Good luck and hope this helps you out.

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍

  • billsey
    billsey ACE Posts: 34,206 Trailblazer

    All the files used by the installer go into hidden folders, so it's not easy to find them manually. What happens when you run the "NitroSense Installer" app that is listed?

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • mystikwitch
    mystikwitch Member Posts: 2 New User

    yeah i already checked hidden folders and everything and nothing. it runs on my tasks though. It's fine, I uninstalled it and found a predator work around so i can control my fans easier. i appreciate yalls help! from what I was seeing there really wasn't a solution anyone else who's had the same issue.

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