How much RAM and what type does my Acer Aspire ATC-710-EB51 support?

SafeandSound
SafeandSound Member Posts: 64 Troubleshooter

I was trying to figure out how much RAM and what type my Aspire ATC-710-EB51 supports, so I checked what kind of processor it has:

then I looked up the specs for the memory of the Intel i5-6400 and found this:

So according to Intel, this processor supports 64 GB and either DDR4 or DDR3L, but when I used the Aida64 Extreme program to check the specs for the chipset, this is what I found:

Here it says it the max memory amount is 32 GB and it supports a wider variety of DDR4 frequencies, so does that mean it supports 32 GB per slot (since this computer has two) or does the chipset limit the computer to 32 GB total? I also found that when using Aida64 to check the current RAM type in the computer right now, it showed this:

but when I used CPU-Z to check, it showed this:

So is the current RAM a DDR3L or DDR4, and if there is a discrepancy between CPU-Z and Aida64 how reliable is Aida64?

Answers

  • Jack22
    Jack22 ACE Posts: 4,089 Pathfinder

    @SafeandSound

    Below is the Ram upgrade

    Click on 'Yes' if the comment answers your question!
  • billsey
    billsey ACE Posts: 34,206 Trailblazer

    Yes, DDR3 or DDR3L will not physically fit into the DDR4 slots.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • SafeandSound
    SafeandSound Member Posts: 64 Troubleshooter

    I purchased a pair of 16 GB DDR4 RAM modules and they do not fit in the slots. I compared them with the currrent RAM in my computer and I noticed that the indent separating the two sections of pins is in different locations, as you can see in the photo

    The DDR4 16 GB modules made by Samsung and Hynix also have the indent in the same locations as the black RAM module that I ordered. Should I search for a DDR3 or DDR3L 16 GB RAM that will fit in the slots?

  • SafeandSound
    SafeandSound Member Posts: 64 Troubleshooter

    I also saw the voltage of an ad on Amazon selling the same RAM module that I currently have at 1.35 V,

    SK Hynix HMT41GU6BFR8A-PB 2x8GB (16GB Total) 2Rx8 PC3L-12800U Desktop Memory : Amazon.ca: Electronics

    does that mean that I should get a RAM that is also rated at 1.35 V or can I get one that's rated at 1.5 V? How can I check what the motherboard supports?

  • StevenGen
    StevenGen ACE Posts: 12,127 Trailblazer

    Just some additional info, as your model Aspire TC-710 desktop has the DDR3 or DDR3L ram slots, the quoted TC-710 DDR4 ram are for special model that Acer released. Below is the TC-710 DDR3 ram modules that Acer lists as compatible with the TC-710 desktop and they do not list any specific DDR4-2133MT/s type ram as that ram must have been for only for special TC-710 desktop models and I don’t know why Acer would list a DDR4 ram that its indent gap is completely different and will not fit into the DDR3 slot like you have shown and they quote DDR4 and only list DDR3L as the compatible ram. Fit the below listed ram that Acer recommend list.

    With the max capacity and cpu specs of the 6th Gen i5-6400, this capacity depends on the bios that Acer appropriates to the desktop as even Crucial Ram doesn’t recommend the 64GB for the TC-710 desktops, so keep to the oem Acer recommended max ram of 32GB at 2x 16GB from and types of ram listed below. Good luck.

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍

  • SafeandSound
    SafeandSound Member Posts: 64 Troubleshooter

    Is it possible to use RDIMM (server module) on this computer?

  • SafeandSound
    SafeandSound Member Posts: 64 Troubleshooter

    And can the motherboard and chipset support a 1.5 volt ram without issues?

  • StevenGen
    StevenGen ACE Posts: 12,127 Trailblazer

    The 1.5 V will work also but the DDR3 comes in 1.5V as its the older type ram the newer DDR3L does not as the L stands for low voltage ram, see description below. Good luck.

    DDR3 vs. DDR3L

    DDR3 and DDR3L are both types of computer memory, but they have some key differences. DDR3 operates at a standard voltage of 1.5V, while DDR3L operates at a lower voltage of 1.35V. This lower voltage makes DDR3L more energy-efficient and helps reduce power consumption, making it suitable for laptops and other portable devices. However, DDR3L is backward compatible with DDR3, meaning it can be used in systems designed for DDR3 memory. DDR3L also tends to run cooler than DDR3 due to its lower voltage, which can be beneficial for systems with limited cooling capabilities. Overall, DDR3L offers improved energy efficiency and compatibility with DDR3 systems, making it a popular choice for many computing applications.

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍

  • SafeandSound
    SafeandSound Member Posts: 64 Troubleshooter

    Are you sure StevenGen? On Intel's website it says the 6th gen i5-6400 can handle DDR4 and DDR3L @ 1.35 volts:

  • SafeandSound
    SafeandSound Member Posts: 64 Troubleshooter
    edited October 10

    So on Intel's website it says it supports DDR3L but when I use CPU-Z it shows DDR3:

    And it also shows this:

    v

    So are you sure I can use a 1.5 volt RAM without any issues or shortening the lifespan of the motherboard or cpu or other hardware?

  • StevenGen
    StevenGen ACE Posts: 12,127 Trailblazer

    You don't rely 100% on what CPUz shows, as the DDR3L is definitely a lower voltage 1.2V ram and the DDR3 is a 1,5V ram so work with those specs as that is how the ram is determined. The DDR3L is a more modem ram and in your desktop both will work very well and the same as the mobo is designed for those voltages as its only a difference of .3 volt which is absolutely nothing and the .3 volt will never damage the mobo.

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍

  • SafeandSound
    SafeandSound Member Posts: 64 Troubleshooter

    Ok I will try it and let you know how it goes

  • billsey
    billsey ACE Posts: 34,206 Trailblazer

    Use DDR3L, it runs at a different voltage than DDR3 did. Those two get confused a lot because some motherboards support both and they have the same form factor. As you found out, DDR4 is a different layout so can't be used on DDR3 machines.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • SafeandSound
    SafeandSound Member Posts: 64 Troubleshooter

    I couldn't find a DDR3L RAM that has 16 GB, so I bought a pair of DDR3 16 GB instead and I'm waiting for them it arrive. What do you think will happen if I use the DDR3 in my computer instead of DDR3L?

  • billsey
    billsey ACE Posts: 34,206 Trailblazer

    It might work and it might throw and error (continuous beep) during the start of POST. No way to be sure until you try it. Hopefully you can return it easily if it doesn't work.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.