Constant crashes on startup at the presence of the laptop's iGPU's drivers.

This has been going on for the past two months.

Here is what I have already tried:

1) Using DDU on the dedicated GPU

2) Using DDU on the iGPU

3) Using DDU on both

4) Performing a clean Windows install, the issue happened a bit after it started installing updates before even finishing the installation process

5) SFC /scannow at least 5 consecutive times, along with all the DISM scans

6) Replacing the new RAM stick

7) Using Driver Verifier

8) Performing a CMOS Reset

9) Performing a full memtest86 scan with both RAM sticks inside, no errors at all.

Here are the latest six minidumps along with the export of msinfo32:

https://drive.google.com/file/d/1_NQo5VyRJu6A54u64drbcGbS3pHTJ1br/view?usp=sharing

A humble list of all installed drivers using DriverViewer

https://drive.google.com/file/d/1NkmKm9VsZv1nOh2tB-5h15jMFJ1o9lAP/view?usp=drivesdk https://drive.google.com/file/d/1_NQo5VyRJu6A54u64drbcGbS3pHTJ1br/view?usp=sharing

Accepted answers

All comments

Puraw

https://community.acer.com/en/discussion/713712/constant-crashes-on-startup-at-the-presence-of-the-laptops-igpus-drivers

I recommend bringing the laptop to Acer Services in your country as you may have a bad graphics adapter.

AAK581

https://community.acer.com/en/discussion/comment/1301667#Comment_1301667

The GTX works normally, the problem is with the iGPU

Puraw

https://community.acer.com/en/discussion/comment/1302347#Comment_1302347

I still recommend bringing the laptop to Acer Services in your country as you may have a graphics adapter issue.

AnhEZ28

@AAK581

Does the crash happen when it is idling?

Axxo

Freezing, booting and power issues of a laptop from either operating system or hardware issue problems could come from many sources with in a laptop. The basic and first thing is to try and do a reset of your Nitro laptop completely (that is if you are computer savvy and know how to disassemble a laptop?) if you don't and your laptop is under warranty, then take it to your Acer Support. as you need to firstly do a hard reset. As all those symptoms that you have written and described above, are because your Nitro laptop windows or its graphics and other drivers and even a bios update is needed or it could be from other issues or a hardware fault but mostly corrupted drivers etc. that needs to be analyzed by Acer and/or an experienced technician.

Try doing a hard reset:

Remove the back case cover (undo the 11 screws) and from the top vents pry the back case open to wards you, as it should open.
Take the RAM out and disconnect the main battery and take it out of the laptop case.
Disconnect the RTC/BIOS battery (which is the little black round battery)
Clean the RAM pins and motherboard plug also, leave both of these batteries disconnected for 5 min to reset the laptop, as pressing the power button for 15 sec doesn't do a hard reset.
Reconnect the RAM first, then the RTC/BIOS battery and then the main battery, boot your laptop up (be patient as this could take up to 2min for your laptop to boot).

All the above steps should boot your laptop up without freezing but and if your OS is corrupted and has driver problems then you need to do a "Reset your PC-Keep my files" and then make sure that you update Windows to its latest updates (would help if you told us, which OS you are running?) update all the Intel integrated graphics, chipset and other drivers (best is to install the Intel® Driver & Support Assistant and scan your laptop) and also make sure that the NVidia graphics drivers are all up to date, as all this appropriately done should stop the software from freezing, otherwise there is a hardware problem that needs either Acer or an experienced technician to look at your Nitro laptop and analyze and fix it. Good luck and hope this solves your problems.

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If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful.

AAK581

https://community.acer.com/en/discussion/comment/1302385#Comment_1302385

Yes, as soon as it starts

AAK581

I have done a CMOS reset before, but not all those other steps. I will give it a go.

I did take it to a technician and he said that it's faulty hardware, the iGPU no longer works due to overheating (I didn't know I should repaste each year) and yet it works with Microsoft Basic Display Adapter so I'm confused