Touch Screen not working on SP314-54N but works with stylus

Widyan
Widyan Member Posts: 30 Troubleshooter
edited October 28 in Swift and Spin Series

Touch screen not working, but some times it working. I tired all update drivers and everything and finally fully reset the lap as well but the issue is still there. I tried the device manger enable disable as well but not help. stylish is working with the screen only issue with fingers

[Edited the thread to add issue detail]

Answers

  • Alejandro_AC
    Alejandro_AC ACE Posts: 13,499 Trailblazer

    Hi @Widyan try if this fixes it, anyway, if it is an intermittent problem, the capacitive function of the screen may be failing:

    Go Control Panel - Click Hardware and Sound and then Pen and Touch - In the dialogue box that opens - select the Touch tab - See if the Use your finger as input device checkbox is ticked. If not, then tick the checkbox - OK to confirm and close the dialogue box.

    Regards.

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  • Widyan
    Widyan Member Posts: 30 Troubleshooter

    Hi ,Thanks
    in that tab the pen/stylish input is working but not work with finger touch. I can't understand why is that?

  • Axxo
    Axxo Member, Ally Posts: 925

    Hi Widyan,

    You could try checking the Touchpad mode in BIOS, go to BIOS screen and move to Main tab, check whether the Touchpad is in Advanced, if not switch to Advanced, if it's already in Advanced, switch to Basic and reboot, then switch back to Advanced and see whether it helps.

    —————————————————————-

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  • Alejandro_AC
    Alejandro_AC ACE Posts: 13,499 Trailblazer

    Are you using Windows 10 or Windows 11?
    These are the drivers for Windows 10 and Windows 11, is this the one you have installed?

    This answer is a bit silly on my part, sorry, but is the screen clean?
    Is it failing on the whole screen or just in some areas?

    Regards.

    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
    • Colaborador pro bono, no trabajo ni hablo en nombre de Acer
    • Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks!
    • Pro bono contributor, I do not work or speak on behalf of Acer
    • MVP de MSFT (2003-21) & Windows Insider & (alezmvp)
  • Widyan
    Widyan Member Posts: 30 Troubleshooter

    yhhh may be that is the case but this is not touch pad. Touch screen is there any place to do that in BIOS?

    Also I found another thing now, when the power adaptor is connected turning on time or restarting time it’s working fine. And after boot and then it’s working continuously even the battery. Is this with an issue that boot up time power?

  • Widyan
    Widyan Member Posts: 30 Troubleshooter

    Done all these.
    yes it’s whole screen not working,

    But the existing part is it’s working for stylish,

    Also I found the another thing when the boot up time power adaptor connects to the lap it’s start working, only issue is if turn on with battery power

  • Widyan
    Widyan Member Posts: 30 Troubleshooter
  • Widyan
    Widyan Member Posts: 30 Troubleshooter

    issue seems to be occurred in 2022 and still the ACER / Microsoft doesn't have a solution. How sad….

  • billsey
    billsey ACE Posts: 34,682 Trailblazer

    The capacitive touch screen uses an internal USB port to transfer the coordinates to the motherboard, the active touch panel uses an I2C connection. That's why there are different drivers, and why one might work when the other is not. If your issue just appeared recently, it might be related to all those bugs introduced by the one update this last month. One of the symptoms that appear when it fails is missing USB ports, though we see those more often as keyboard and mouse failures or camera failures. Best is to uninstall that update and force a reinstall of the USB drivers. I keep expecting Microsoft to release and update to the update, but haven't seen it yet. With many other brands the symptoms are much worse, ranging from blue or green screens of death to boot loops, corrupted system files and such. At least with the Acer products we have seen reports from it's almost always USB issues only. The issue is with the September 2024 KB5043145 preview update.

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  • Widyan
    Widyan Member Posts: 30 Troubleshooter

    I went back to Win.10 still the issue is same time to time it’s working,

    Sometimes after new updates.

    Sometimes rollback the updates

    Sometimes when run MS Malicious Software Removal Tool it’s start working.

  • Axxo
    Axxo Member, Ally Posts: 925

    Try updating the graphic card drivers on your computer, uninstall and re-install the human interfacing drivers from the device manager, The system should reinstall the HID-compliant touch screen under Human Interface Devices. Restart the laptop.

  • Widyan
    Widyan Member Posts: 30 Troubleshooter

    Tried this for last two weeks nothing going to work. Sometimes wiring and once turn off and on it stops works.

    If this is windows issue why can’t Acer find a solution and overwrite the driver by compatible / reliable driver?

  • billsey
    billsey ACE Posts: 34,682 Trailblazer

    Does the touchscreen work when in the BIOS? If you have the same issues there we can pretty much be assured the problem is hardware. If there is no problem with the touch in the BI"OS then we know it's likely an issue within the OS or with an app.

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  • Widyan
    Widyan Member Posts: 30 Troubleshooter

    not sure how to check that? Usually this model touch not support for BIOS

    Is there a way to check that?

  • billsey
    billsey ACE Posts: 34,682 Trailblazer

    With my Spin, when I enter the BIOS, I have full touch control.

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  • Widyan
    Widyan Member Posts: 30 Troubleshooter

    You mean by pressing f2?
    what’s the model?
    my one is SP314-54N

  • billsey
    billsey ACE Posts: 34,682 Trailblazer
    edited October 31

    I have a few different Spin and Switch models, they all act the same with the touch screen, though some also support an active pen. I think my SP314-54N is loaned out to a friend right now… I'm on a SP514-51N at the moment.

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