GX791 3rd slot for expanding SSD-Tried to install 500GB Western Digital but not getting sensed.

Apollo5177
Apollo5177 Member Posts: 4 New User
edited October 6 in Predator Laptops

Hello everyone. I am newbie here as an owner of predator for 5 years.

I am stuck by installing a M2 SSD to the 3rd expanding slot. i have installed a 500GB Western Digital M+B form factor SSD but it hasn't been appeared Windows.

Thank you all and I am grateful for any help.

[Edited the topic title to include the topic issue.]

Answers

  • Alejandro_AC
    Alejandro_AC ACE Posts: 13,548 Trailblazer

    Hi @Apollo5177 it is possible that the disk is not compatible, can you please indicate the exact model of the equipment so that we can consult the service manual and know the type of disk that can be installed?


    Regards.

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  • StevenGen
    StevenGen ACE Posts: 12,534 Trailblazer
    https://community.acer.com/en/discussion/713706/gx791-3rd-slot-for-expanding-ssd-tried-to-install-500gb-western-digital-but-not-getting-sensed

    To give you a more detailed answer from the Predator GX-791 laptop Acer service guide which has the following storage specs and the only M.2 SSD SATA slots are at Storage 2 and Storage 4 as specified below.

    image.png

    The below list are the Acer listed 512GB SATA "B&M Key" edge connector M.2 SSD drives that Acer tested the Predator GX-791 laptop with and they work in Storage 2 and 4 M.2 slots, so try and buy these M.2 SATA SSD drives as they work with the GX-791 laptop.

    • TOSHIBA - THNSNJ512G8NY
    • SAMSUNG - MZNLN512HCJH
    • LITEON - CV1-8B512

    This is the Storage 4 M.2 SATA SSD slot where you should be installing the new M.2 SATA drive

    Screenshot 2024-10-07 145238.jpg

    Below is the SAMSUNG - MZNLN512HCJH SATA B&M Key M.2 SSD drive that Acer recommends with the GX-791 so have a look at the B&M Key pins and make sure that the WD 500GB is the same, as and if it is, then it should work and your M.2 SSD slot is faulty or the drive is faulty if you bought it used.

    image.png

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍

  • Apollo5177
    Apollo5177 Member Posts: 4 New User

    Many thanks for your afford for help. I will soon post the pic. of my ssd and wait for your suggestions

  • Apollo5177
    Apollo5177 Member Posts: 4 New User
    WhatsApp Image 2024-10-07 at 8.47.41 PM.jpeg
    WhatsApp Image 2024-10-07 at 8.46.53 PM (1).jpeg
    WhatsApp Image 2024-10-07 at 8.46.53 PM (1).jpeg

    This is the 512gb ssd non 500gb sorry :)

  • Alejandro_AC
    Alejandro_AC ACE Posts: 13,548 Trailblazer

    Here is the data on the Acer service manual disk, type PCIe NVMe:

    image.png
    image.png
    image.png
    image.png
    image.png
    image.png
    image.png

    Regards.

    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
      • Colaborador pro bono, no trabajo ni hablo en nombre de Acer
    • Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks!
      • Pro bono contributor, I do not work or speak on behalf of Acer
    • MVP de MSFT (2003-21) & Windows Insider & X (alezmvp)
  • StevenGen
    StevenGen ACE Posts: 12,534 Trailblazer
    edited October 7
    https://community.acer.com/en/discussion/comment/1301860#Comment_1301860

    As I've detailed above Apollo5177, the Predator GX710 laptops Storage 4 where you want to install this WD SN520 M.2 SSD drive the WD SN520 is NOT a SATA B&M M.2 SSD slot drive, the WD SN520 M.2 SSD is a PCIe 3x2 NVMe v1.3 type drive and that is why its not working in your Storage 4 SATA Express M.2 slot in the laptop, this drive fits into the M.2 slot but it does not work as its an M Key drive! Get the B&M M.2 SSD SATA drives that I've listed above that Acer has listed for the Predator GX-791 laptop as that is where your problem is, its a very simple solution😀! Good luck

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍

  • Apollo5177
    Apollo5177 Member Posts: 4 New User
    edited October 8

    Thanks a lot you Alejandro_AC and StevenGen all, for your kind help. I will try to find and buy one of those, you mention 🙏

  • Alejandro_AC
    Alejandro_AC ACE Posts: 13,548 Trailblazer

    You are welcome!

    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
      • Colaborador pro bono, no trabajo ni hablo en nombre de Acer
    • Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks!
      • Pro bono contributor, I do not work or speak on behalf of Acer
    • MVP de MSFT (2003-21) & Windows Insider & X (alezmvp)

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