Why is my SWIFT SF314-511having problem to connect to the WiFi

naimeq
naimeq Member Posts: 5

Tinkerer
in Swift and Spin Series

Acer model : SWIFT SF314-511
Processor : 11th Gen Intel(R) Core(TM) i7-1165G7 @ 2.80GHz
Installed RAM : 16.0 GB (15.8 GB usable)
System type : 64-bit operating system, x64-based processor
Windows : Windows 11 Home Single Language
Version : 23H2
OS build : 22631.4249
Experience : Windows Feature Experience Pack 1000.22700.1041.0
WiFi Driver : Intel R Wi-Fi 6 AX201 160MHz


Recently every time I switch on my computer I can't connect to any WiFi, it takes me 30 mins to 1 hour to reinstall the Intel R Wi-Fi 6 AX201 160MHz (error code 10) and Bluetooth Device drivers to get it working again. Of course Network Controller error code 28 comes up too. Even after installing, it all depends on luck, sometimes after restarting / shut down 5 times it works, sometimes it takes more than 10 times.

Please help me solve this, this is getting out of control.

Answers

  • AnhEZ28
    AnhEZ28 ACE, Member Posts: 4,287 Pathfinder

    @naimeq

    Firstly, try to do a power reset by turning off the laptop, and unplugging the charger, and locating a power reset pinhole at the bottom cover. Use a small tool and press it for 5 seconds.
    If that does work, use the network reset function

    image.png

    Please remember to include @AnhEZ28 when you want to reply back to my comment so that I can check your response.
    Thank you and have a nice day!
  • Axxo
    Axxo Member, Ally Posts: 830

    It is often the case that the problem with your Wireless connection is just that the ‘wireless’ button has been inadvertently turned off. Many users are unaware that the button is even there so it can often be switched accidentally.

    image.png

    In some Acer models you can use a combination of keys on the keyboard to enable or disable wireless networking, in other models there is a wireless switch on the front or side of the laptop. There is a list in the section below of various models and where wireless toggle buttons can be located. These are either:

    • A wireless button above the keyboard
    • A toggle slider button on the front or side of the laptop
    • The fn (function) key pressed in conjunction with another key showing the wireless icon on your keyboard. The Wireless icon will look like one of the images below …
    acer wireless icons
    ———————————

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful.

  • naimeq
    naimeq Member Posts: 5

    Tinkerer
    https://community.acer.com/en/discussion/comment/1301410#Comment_1301410

    Thanks @AnhEZ28, it worked. I'm not sure how long it'll last, will keep u updated.

  • naimeq
    naimeq Member Posts: 5

    Tinkerer
    https://community.acer.com/en/discussion/comment/1301558#Comment_1301558

    Hi @Axxo, the issue is the driver (refer 1st picture) itself, not the on / off switch of the wireless connection. The WiFi connection option also disappears from the option (refer 2nd picture)

    Screenshot 2024-10-06 072122.png
    Screenshot 2024-10-06 071410.png

  • naimeq
    naimeq Member Posts: 5

    Tinkerer
    https://community.acer.com/en/discussion/comment/1301561#Comment_1301561

    Hi @AnhEZ28, the solution you recommended didn't last after a few days. Now I have to do the step you suggested every time I start up the computer.

  • billsey
    billsey ACE Posts: 34,215 Trailblazer

    Which driver version are you running? IIRC the Intel driver is a lot newer than the one provided by Acer, so it might have performance improvements.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • naimeq
    naimeq Member Posts: 5

    Tinkerer

    Hi @billsey, attached is the driver version which I'm using.

    Screenshot 2024-10-14 122527.png

  • StevenGen
    StevenGen ACE Posts: 12,152 Trailblazer
    https://community.acer.com/en/discussion/comment/1303015#Comment_1303015

    First download the SWIFT SF314-511 latest Intel® Wi-Fi 6 AX201 Wi-Fi driver version 23.80.1 dated:10/2/2024 and also latest Bluetooth version: 23.80.0 dated: 10/2/2024 drivers for this laptop.

    Then completely uninstall the Wi-Fi and BT drivers through Device manager and reinstall these new Wi-Fi and BT drivers as your Wi-Fi and BT should work. Good luck.

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍

  • AnhEZ28
    AnhEZ28 ACE, Member Posts: 4,287 Pathfinder

    @naimeq

    Try to update the BIOS.

    Please remember to include @AnhEZ28 when you want to reply back to my comment so that I can check your response.
    Thank you and have a nice day!
  • billsey
    billsey ACE Posts: 34,215 Trailblazer

    Yes, I'm running 23.80 myself, since Intel pushed that update a week or two ago, but you are certainly new enough with 23.70 that the driver is unlikely to be the issue. With both error codes 10 and 28 you may actually have a hardware issue. A replacement AX201 is a pretty cheap fix if that's the case.

    image.png

    The AX201.NGWG cards are very easy to find… You can't use an AX211 or AX411, even though they are both CNVio2, because those only support specific chipsets. You might be able to use an AX210 that isn't CNVio2, the AX200, AX210, etc use normal PCIe instead of CNVio2.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Athwart
    Athwart Member Posts: 87 Fixer WiFi Icon

    @StevenGen A minor correction. Your link to the Wi-Fi driver actually takes you to the Bluetooth driver page. The Wi-Fi driver is here:

    Intel® Wireless Wi-Fi Drivers for Windows® 10 and Windows 11*

  • StevenGen
    StevenGen ACE Posts: 12,152 Trailblazer
    edited October 15
    https://community.acer.com/en/discussion/comment/1303175#Comment_1303175

    Yes you are 100% correct👍, here is the Intel AX201 latest Wi-Fi version 23.80.1 driver.

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍

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