Aspire A715-51G. - Function Media Keys Not Working

ashatou
ashatou Member Posts: 4 New User
edited October 4 in Aspire Laptops

I have the subject Acer with Windows 11 Home. The function keys F1 to F8 are not working. F9 is the Airplane mode is! but the rest are not working at all (volume, mute, etc). I checked the BIOS and it's set to Media Keys already.

What should I do? I really need the mute button.

Best Answer

  • Puraw
    Puraw ACE, Member Posts: 14,128 Trailblazer
    Answer ✓

    No problem, just wanted to know the year, so this model is from 2022. If you haven't updated BIOS yet to version 1.54 from 2024/04/03 do that now as that version updates the EC (Embedded Controller), which handles things like controlling the keyboard. if that did not help boot to Safe Mode or activate the On-Screen Keyboard (OSK), if the same issue, uninstall the Standard PS/2 Keyboard device in Device Manager Keyboards and just reboot. That is about all I can suggest, bring the laptop to Acer Services if none of the above methods work, there may be a hardware problem with the KB cable/contacts.

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