Aspire C22-1600 usb ports not working
Hello i have an issue where my usb ports are only working in safe mode. Any help appreciated. Windows 11 Home
[Edited the thread to add model name to the title]
Answers
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Hi @Mdsouza this may indicate a problem with the chipset driver, please indicate the exact model of the computer so that we can provide the download page and reinstall the chipset driver.
Regards.- Un saludo / All the best
- Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias! Colaborador pro bono, no trabajo ni hablo en nombre de Acer
- Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks! Pro bono contributor, I do not work or speak on behalf of Acer
- Microsoft MVP (2003-21) - Windows Insider - X (alezmvp)
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Aspire C22-1600
Do you need the snid?
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It is not necessary and you should not write it here publicly, but you can try it with the snid:
(https://www.acer.com/support)
The generic page for your model is the following:This is the driver you need to reinstall, select Windows 11:
All the best.
- Un saludo / All the best
- Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias! Colaborador pro bono, no trabajo ni hablo en nombre de Acer
- Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks! Pro bono contributor, I do not work or speak on behalf of Acer
- Microsoft MVP (2003-21) - Windows Insider - X (alezmvp)
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Thanks for quick reply, Can i install this in safe mode?
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Yes, it should be the same one, searching for snid usually gives the same result although sometimes it can offer a more recent update, although I have never had that case.
Regards.- Un saludo / All the best
- Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias! Colaborador pro bono, no trabajo ni hablo en nombre de Acer
- Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks! Pro bono contributor, I do not work or speak on behalf of Acer
- Microsoft MVP (2003-21) - Windows Insider - X (alezmvp)
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To install this driver does the PC need to be connected to the internet? as im getting Unknown error
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In theory no, since you download the file locally, what does the error say?
- Un saludo / All the best
- Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias! Colaborador pro bono, no trabajo ni hablo en nombre de Acer
- Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks! Pro bono contributor, I do not work or speak on behalf of Acer
- Microsoft MVP (2003-21) - Windows Insider - X (alezmvp)
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This is the error i get, shall i send you the log file?
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Have you had Windows 11 installed for a while or have you recently upgraded from Windows 10?
Read the View Log Files in case it shows more information.
Please check if any errors appear in the device manager - bus controller.- Un saludo / All the best
- Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias! Colaborador pro bono, no trabajo ni hablo en nombre de Acer
- Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks! Pro bono contributor, I do not work or speak on behalf of Acer
- Microsoft MVP (2003-21) - Windows Insider - X (alezmvp)
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Cant see anything in the logs.. if i send you the logs can you advise?
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Please find attached the log files
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Attach it if it's not too big and I'll look at it.
- Un saludo / All the best
- Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias! Colaborador pro bono, no trabajo ni hablo en nombre de Acer
- Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks! Pro bono contributor, I do not work or speak on behalf of Acer
- Microsoft MVP (2003-21) - Windows Insider - X (alezmvp)
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It seems that you cannot connect to the server, I understand that it is Intel, it is possible that as you already mentioned, an Internet connection is necessary, but it is something I do not know, sorry, try installing with a connection.
Greetings.
- Un saludo / All the best
- Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias! Colaborador pro bono, no trabajo ni hablo en nombre de Acer
- Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks! Pro bono contributor, I do not work or speak on behalf of Acer
- Microsoft MVP (2003-21) - Windows Insider - X (alezmvp)
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Thanks.. if i want to do a factory restore what do i need to do please?
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In that case apply the method suggested by Acer, this will work as long as the Acer recovery partition exists and is not damaged:
All the best.
- Un saludo / All the best
- Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias! Colaborador pro bono, no trabajo ni hablo en nombre de Acer
- Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks! Pro bono contributor, I do not work or speak on behalf of Acer
- Microsoft MVP (2003-21) - Windows Insider - X (alezmvp)
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Hi Mdsouza,
If your USB ports only work in safe mode, it could be a driver issue. Here are a few steps you can try:
- Update USB Drivers: Go to Device Manager, find your USB drivers, and update them.
- Check for Windows Updates: Make sure your system is fully updated.
- Uninstall USB Drivers: In Device Manager, uninstall the USB drivers, then restart your PC to reinstall them automatically.
- Disable Fast Startup: Sometimes this feature causes issues. Go to Control Panel > Power Options > Choose what the power buttons do, and uncheck "Turn on fast startup."
If these steps don’t work, let me know!
Best,
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