Intel wireless AC 9560 Code 10 - Aspire A317-33, Intel host SD not working either

HelpLou71
HelpLou71 Member Posts: 16 New User
edited 5:00PM in Aspire Laptops

Hello

Can anyone help with resolving this issue? Ive been onto Microsoft support all day reinstalling the drivers etc etc but nothing is working.

Windows 11 installed - what can I do to get it working?

Also Intel host SD not working either

I am hard wired into the router to get internet as there is no options for wifi.

«1

Answers

  • HelpLou71
    HelpLou71 Member Posts: 16 New User

    Hello

    Well no one seems to have given a solution as yet so I'll tell you what I have done. I have gone to Darty in France and bought myself a tp-link mini wireless USB adapter as I need my laptop to connect to the internet (wireless) for work purposes, it was €15 and has connected to my wifi at home.

    The problem still exists with the Intel wireless AC adapter after countless updates, shut downs BIOS resets etc ect, I give up..

    Just in case anyone else is stuck!!

    Regards

  • HELLO! Have you tried disconnecting the lithium battery and the wireless network card? Also, what is the bios version?

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  • JackE
    JackE ACE Posts: 44,800 Trailblazer

    Downoad, unzip & try installing this 9560 driver.

    Jack E/NJ

  • HelpLou71
    HelpLou71 Member Posts: 16 New User
  • HelpLou71
    HelpLou71 Member Posts: 16 New User

    I cant get to the battery or adapter without taking the laptop apart?

    I dont know how to find the bios number?

  • JackE
    JackE ACE Posts: 44,800 Trailblazer

    Post a screenshot of Device Manager as it opens without manually expanding any folders.

    Jack E/NJ

  • HelpLou71
    HelpLou71 Member Posts: 16 New User

    Here is the screenshot

  • HelpLou71
    HelpLou71 Member Posts: 16 New User

    Properties

  • HelpLou71
    HelpLou71 Member Posts: 16 New User

    Does this mean anything to anyone?!

  • HelpLou71
    HelpLou71 Member Posts: 16 New User

    Is it a hardware issue? Maybe needs replacing?

    Thanks for any help :)

  • Peloton
    Peloton Member Posts: 2 New User

    I have the same problem with my Aspire A317-33.
    Although my laptop has Wireless-AC 9462 driver/adapter.

    Problem started after Win11 update (KB5043145) last week, so I doubt it`s really a hardware issue.

  • HelpLou71
    HelpLou71 Member Posts: 16 New User

    So did you fix it?

    If its not a hardware issue and the drivers wont fix it, what am I supposed to do?

    Microsoft support cant fix it, its still under warranty do I take it back to the shop?

  • JackE
    JackE ACE Posts: 44,800 Trailblazer

    (1) Uncheck box to disable fast startup option in ControlPanel's power button app.

    (2) Then right click and uninstall the 9560 and SD host controller drivers in DeviceManager. Exit without reinstalling anything.

    (3) Shut down Windows normally. Wait a few moments.

    (4) Turn machine back on.

    (5) Don't try to do or install anything except post another screenshot of Device Manager.

    Jack E/NJ

  • HelpLou71
    HelpLou71 Member Posts: 16 New User

    Hello

    I deleted them but they came back when I restarted!

  • JackE
    JackE ACE Posts: 44,800 Trailblazer

    What devices are plugged into the external ports?

    Jack E/NJ

  • HelpLou71
    HelpLou71 Member Posts: 16 New User
  • JackE
    JackE ACE Posts: 44,800 Trailblazer

    What happens to Device Manager after rebooting with only the mouse connected?

    Jack E/NJ

  • HelpLou71
    HelpLou71 Member Posts: 16 New User

    Seems to be the same..

  • Peloton
    Peloton Member Posts: 2 New User

    No fix yet.

    I still have warranty, so I will be contacting maintenance tomorrow.