Predator Helios 16 Predator Sense not Opening

JBPorten
JBPorten Member Posts: 3 New User
edited September 29 in Predator Laptops

Hello I would like to ask how to fix the Predator Sense on my laptop. I've reinstalled it using the Acer support drivers but it still doesn't open. I now can't use the predator sense button and the button that adjusts the fan mode on my laptop. I tried viewing the logs and it says,

2024-09-29 09:51:37.5235 Warn Error has been raised. Exception: NLog.NLogConfigurationException: Error loading extensions: NLog.Web.AspNetCore ---> System.IO.FileNotFoundException: Could not load file or assembly 'NLog.Web.AspNetCore' or one of its dependencies. The system cannot find the file specified.
at System.Reflection.RuntimeAssembly._nLoad(AssemblyName fileName, String codeBase, Evidence assemblySecurity, RuntimeAssembly locationHint, StackCrawlMark& stackMark, IntPtr pPrivHostBinder, Boolean throwOnFileNotFound, Boolean forIntrospection, Boolean suppressSecurityChecks)
at System.Reflection.RuntimeAssembly.InternalLoadAssemblyName(AssemblyName assemblyRef, Evidence assemblySecurity, RuntimeAssembly reqAssembly, StackCrawlMark& stackMark, IntPtr pPrivHostBinder, Boolean throwOnFileNotFound, Boolean forIntrospection, Boolean suppressSecurityChecks)
at System.Reflection.RuntimeAssembly.InternalLoad(String assemblyString, Evidence assemblySecurity, StackCrawlMark& stackMark, IntPtr pPrivHostBinder, Boolean forIntrospection)
at System.Reflection.RuntimeAssembly.InternalLoad(String assemblyString, Evidence assemblySecurity, StackCrawlMark& stackMark, Boolean forIntrospection)
at System.Reflection.Assembly.Load(String assemblyString)
at NLog.Internal.AssemblyHelpers.LoadFromName(String assemblyName)
at NLog.Config.LoggingConfigurationParser.ParseExtensionWithAssembly(String assemblyName, String prefix)
--- End of inner exception stack trace ---
2024-09-29 09:51:37.5713 Info Adding target FileTarget(Name=allfile)
2024-09-29 09:51:37.5713 Warn Error has been raised. Exception: NLog.NLogConfigurationException: Target 'ownFile-web' not found for logging rule: *.
2024-09-29 09:51:37.5853 Info Validating config: TargetNames=allfile, ConfigItems=21, FilePath=C:\Program Files\PredatorSense\Prerequisites\NLog.config
2024-09-29 09:51:37.5853 Info Configuration initialized.
2024-09-29 09:51:37.5853 Info NLog, Version=5.0.0.0, Culture=neutral, PublicKeyToken=5120e14c03d0593c. File version: 5.0.1.1159. Product version: 5.0.1+a3718b8417284a90b0f73b2cbba47bc4067f6a3a. GlobalAssemblyCache: False
2024-09-29 09:51:37.6256 Info AppDomain Shutting down. LogFactory closing...
2024-09-29 09:51:37.6386 Info LogFactory has been closed.

Answers

  • sri369
    sri369 ACE Posts: 2,814 Pathfinder

    try reinstalling .Net runtimes

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  • JBPorten
    JBPorten Member Posts: 3 New User

    It still didn't work. I reinstalled the Predator Sense and it still doesn't open.

  • JBPorten
    JBPorten Member Posts: 3 New User

    I tried looking for the Predator sense in my task manager when I run it but it doesn't appear on it as well so I don't know why that is happening. On my programs I see the Predator Sense Installer and Predator Sense config only

  • Smurph01
    Smurph01 Member Posts: 1 New User

    I have the same problems on Predator Helios 18 , it's started like 2 weeks ago when I couldn't change the lights then 2 days ago I reinstalled Predator Sense and it's not opening.I tried everything that I found on Reddit and Acer community still nothing the only thing is to do a factory reset...

  • Harsh_Sangani
    Harsh_Sangani Member Posts: 1 New User

    same issue as you all. it started when my predator sense asked for update so i tried updating from ms store but it dint work so i thought of reinstalling the app but it just doesnt show anywhere, task manager and file manager. please provide a solution as soon as possilble team acer

  • MrHAPPY1223
    MrHAPPY1223 Member Posts: 1 New User

    Yea, same here, I opened up my computer a week ago and I couldn't turn on eco or control my fans in general. I uninstalled and reinstalled using the Acer store, but it just wouldn't open. The Installer and the Config was there but not the actual app. Somewhere there was a service that PS should have installed but it I couldn't find it in Task Manager. I read that downloading a certain different Helios 16 version fixed stuff for others, but that was months ago and this is prob a different issue. I also can't find the app in the Microsoft Store.

  • Zeaks
    Zeaks Member Posts: 3 New User

    I ended up reinstalling windows to fix it on mine. Predator Sense is very buggy especially for a program the laptop relies on so much. Instead of fixing it so it works properly they leave it up to the users to try this and try that. Great laptops, not so good software