Cracked sound Predator Helios Neo 16. While Google meeting and cant hear sound clearly

emsermise
emsermise Member Posts: 1 New User
edited May 24 in Predator Laptops

I've been having problems with my laptop Acer Predator Helios Neo 16. During google meetings while someone is sharing their screen I can't hear the sounds clearly and it's affecting my work. It's either the sound is very low or it's cracked. I have done several trouble shooting and all. Please help. Thank you so much

[Edited the thread to add model name to the title]
[Edited the thread to add issue detail]

Answers

  • Alejandro_AC
    Alejandro_AC ACE Posts: 13,387 Trailblazer
    edited May 25

    Hi @emsermise please indicate the exact model of your computer.
    The Windows version installed is 10?

    All the best.

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  • Axxo
    Axxo Member, Ally Posts: 925

    Restore the system (registry) to before you had the freezing and sound issues (1 month back?). Type Create a restore point in the Search bar, Enter, then click on System restore at the top of that window followed by a date. If that fails or you never saved a restore point do the Reset this PC (type that in Search) select "Without losing any files" option.
    Also try this step:-
    In the Nvidia Control Panel - Global settings - Set Power management to "prefer max performance".
    This has stopped the freezing problem.

  • Noven
    Noven Member Posts: 1 New User

    Same issue. Did you already fixed yours emsermise?