Nitro v15 won't turn on without connecting a charger

dinns
dinns Member Posts: 1 New User
edited March 2024 in Nitro Gaming

Nitro v15 won't turn on without connecting a charger but after turning when i unpluged the charger it will give good battery backup how to solve this problem.

Answers

  • William_mk2
    William_mk2 ACE Posts: 4,198 Pathfinder

    @dinns

    I am really sorry for the inconvenience..   Let us do the basic steps first..

    Doing the power drain and bios defaults will really help.  Kindly follow the steps given below:

    Kindly go through the details from the link given below

    https://community.acer.com/en/kb/articles/75-acer-internal-battery-reset

    Turn off the laptop. Disconnect or unplug the charger cable, devices or any other cables connected to your laptop. Close your laptop. Turn it upside down.  On the bottom of the laptop, you can find a  pin hole. It is a tiny hole. You can a find a battery symbol indicator next to the hole. It is like a + and – sign symbol as though somebody is trying to shift the battery out. Insert the pin on to the hole for 30 seconds. Remove the pin. Flip the laptop. Connect the charger cable, turn on the computer.  Only on laptops where the battery is inbuilt you can find the battery reset hole on the back of laptop.

    If you don’t find a pin hole on the back of laptop then you might be using removable battery. There is no need to unscrew anything to remove the battery.  Turn off the laptop. Disconnect or unplug the charger cable, devices and any other cables connected to your laptop. Close your laptop. Turn it upside down.  On the bottom of the laptop, please look at the top or bottom depending on the way you look at it. You can find a long door. It is a battery removable door.  Just below that you can find a latch.  If you move the latch you can remove the battery door. Once the battery is removed, flip the laptop. Open the top cover, press and hold the power button for 1 minute. Connect the battery back on the back of computer. Connect the charger cable back and then turn on the computer. 
     
    If you don’t see a reset pin hole on the back of laptop or if you are not able to remove the battery (if it is inbuilt) then please unplug all the cables and devices out of laptop.   Hold the power button for 1 minute.  After releasing the button you should wait a while before plugging in power. Just because the button has been pressed doesn’t bleed off all the residual electricity on the motherboard. Wait 15-30 minutes before plugging in power. Then once power is connected wait for a full battery indication before turning the system on. That allows the battery to fully reset it’s internal statistics.

    Connect all the cables back and restart the computer.  

    While turning on the computer, tap f2. It will go to bios. Press f9 once. It will show load bios defaults with a yes or no popup. Press enter. Popup screen will disappear.  Press f10 once. It will show save changes popup with yes or no. Press enter. Computer will restart and it will load into windows.   
     
    It might also be the issue with battery, charger or power outlet.   Try to use the charger in a different room on a different power outlet.  Try to bypass the surge protector and connect it directly to power outlet.    Try to use an alternative charger if possible.    Try to turn on the computer without the charger and check it  ( as long as the battery is not drained out )  

    Try windows x 
    go to device manager 
    expand Battery
    right click on all the items below battery – uninstall 
    Restart the computer 
     
    It should work fine.. 

    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

  • William_mk2
    William_mk2 ACE Posts: 4,198 Pathfinder

    @dinns

    Suspecting issue with battery and charger.

    It might also be the issue with battery, charger or power outlet.   Try to use the charger in a different room on a different power outlet.  Try to bypass the surge protector and connect it directly to power outlet.    Try to use an alternative charger if possible.    Try to turn on the computer without the charger and check it  ( as long as the battery is not drained out )  

    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

  • misternote
    misternote Member Posts: 3 New User

    Hello,

    i have the same problem. i recently changed the battery in my Acer Aspire V15 Nitro 592g and it worked "OK" for 2 days. Over night it turned off and i was not able to turn it on again.

    Even plugged in or without battery it turned on again. The LED is blue for a full battery. I also tried to replace the CMOS and unplugged the NVME and SSD for testing.

    I am not sure if the keyboard cable has a problem so the power on button is maybe broken. Is there any way to turn on the laptop without the internal keyboard for testing? I also tried to use the battery calibration, waited a day to fully uncharge and so on.

  • Axxo
    Axxo Member, Ally Posts: 963

    Check the power interruption button.
    The interrupt button not being pressed correctly may generate this problem. If it is not pressed down or the case is misaligned, errors may occur.
    Check the same and use something like a layer of insulation tape to force and press this button correctly.

  • misternote
    misternote Member Posts: 3 New User

    The problem is, that the cable keyboard cable is damaged. It worked before, but it might be the reason that the keyboard is not working at all. Is there any method to bridge the powerbutton? On Computers it's possible by using a screwdriver and touch the power-headers. Maybe something exists for acer mainboards as well?

  • misternote
    misternote Member Posts: 3 New User

    Found the problem. It's indeed the keyboard cable. I couldnt find an item number for replacement. Is it really neccessary to buy a whole replacement keyboard, or where can i find just the cable? There was a sticker on the cable which shows "lv5p_a50brl".

    After shaking the cable a bit, it started at least one time. But the cable is too damaged to work properly when it's attached.