Acer xc-1660 Webcam not detected by Device Manager

I have an Acer xc-1660 which has been really good. It does not have an inbuilt webcam. I have attached a logitech c920 HD Pro and it is not detected by the device manager.

When I open the Windows Camera app it gives the error 0xA00F4244

I downloaded Logitech G Hub and plugged in the webcam when instructed - it does nothing

I have researched the issue on the web and these are some of the things I have tried to no avail:

tried all usb ports
updated windows
checked privacy settings on the apps
Checked privacy settings on windows
I am running Norton antivirus - turned it off and problem persists
Plugged the webcam into another computer which did detect it in device manager
Tried logitech support who washed their hands of it saying it is a windows issue

Does anyone have a solution or come across this before?

[Edited the thread to add model name to the title]

Accepted answers

William_mk2

@DaveMeister

I understand you say "Plugged the webcam into another computer which did detect it in device manager'

It means camera is working fine on another computer.

Sometimes a simple system restore will fix the issue..

Try windows x
click on power shell admin or command prompt admin or Terminal admin
type rstrui
chose an earlier date on which your computer was working fine
click on next, finish, yes
It will restore your computer to an earlier date
if you get an message - system restore not completed - click on close
It will show you all the icons..
Try and check whether it is working now ..

All comments

Puraw

https://community.acer.com/en/discussion/712806/acer-xc-1660-webcam-not-detected-by-device-manager

Hi, there are W11 detecting issues reported with this webcam and it probably is a driver problem not hardware, check if you can download a different driver from Logitech: Getting started - HD Pro Webcam C920 – Logitech Support + Download

William_mk2

@DaveMeister

Try windows + x - device manager

expand camera

uninstall the camera driver

expand usb

remove all the entries and restart the computer

It should work fine.

DaveMeister

https://community.acer.com/en/discussion/comment/1298265#Comment_1298265

Thank you. The only download I can get from logitech is something called "G HUB". As far as I can work out it is some sort of do-all application. There is not a driver download I can find but I have asked on their web-chat…..which is as yet gone unacknowledged…

William_mk2

@DaveMeister

I understand you say "Plugged the webcam into another computer which did detect it in device manager'

It means camera is working fine on another computer.

Sometimes a simple system restore will fix the issue..

Try windows x
click on power shell admin or command prompt admin or Terminal admin
type rstrui
chose an earlier date on which your computer was working fine
click on next, finish, yes
It will restore your computer to an earlier date
if you get an message - system restore not completed - click on close
It will show you all the icons..
Try and check whether it is working now ..