Acer xc-1660 Webcam not detected by Device Manager

DaveMeister
DaveMeister Member Posts: 2 New User
edited September 19 in Aspire and Veriton Desktops

I have an Acer xc-1660 which has been really good. It does not have an inbuilt webcam. I have attached a logitech c920 HD Pro and it is not detected by the device manager.

When I open the Windows Camera app it gives the error 0xA00F4244

I downloaded Logitech G Hub and plugged in the webcam when instructed - it does nothing

I have researched the issue on the web and these are some of the things I have tried to no avail:

  1. tried all usb ports
  2. updated windows
  3. checked privacy settings on the apps
  4. Checked privacy settings on windows
  5. I am running Norton antivirus - turned it off and problem persists
  6. Plugged the webcam into another computer which did detect it in device manager
  7. Tried logitech support who washed their hands of it saying it is a windows issue

Does anyone have a solution or come across this before?

[Edited the thread to add model name to the title]

Best Answer

  • William_mk2
    William_mk2 ACE Posts: 4,198 Pathfinder
    Answer ✓

    @DaveMeister

    I understand you say "Plugged the webcam into another computer which did detect it in device manager'

    It means camera is working fine on another computer.

    Sometimes a simple system restore will fix the issue.. 

    Try windows x
    click on power shell admin or command prompt admin or Terminal admin
    type rstrui
    chose an earlier date on which your computer was working fine  
    click on next, finish, yes
    It will restore your computer to an earlier date 
    if you get an message - system restore not completed - click on close 
    It will show you all the icons..
    Try and check whether it is working now ..

    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

Answers

  • Puraw
    Puraw ACE, Member Posts: 13,388 Trailblazer

    Hi, there are W11 detecting issues reported with this webcam and it probably is a driver problem not hardware, check if you can download a different driver from Logitech: Getting started - HD Pro Webcam C920 – Logitech Support + Download

  • @DaveMeister

    Try windows + x - device manager

    expand camera

    uninstall the camera driver

    expand usb

    remove all the entries and restart the computer

    It should work fine.

    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

  • DaveMeister
    DaveMeister Member Posts: 2 New User

    Thank you. The only download I can get from logitech is something called "G HUB". As far as I can work out it is some sort of do-all application. There is not a driver download I can find but I have asked on their web-chat…..which is as yet gone unacknowledged…

  • William_mk2
    William_mk2 ACE Posts: 4,198 Pathfinder
    Answer ✓

    @DaveMeister

    I understand you say "Plugged the webcam into another computer which did detect it in device manager'

    It means camera is working fine on another computer.

    Sometimes a simple system restore will fix the issue.. 

    Try windows x
    click on power shell admin or command prompt admin or Terminal admin
    type rstrui
    chose an earlier date on which your computer was working fine  
    click on next, finish, yes
    It will restore your computer to an earlier date 
    if you get an message - system restore not completed - click on close 
    It will show you all the icons..
    Try and check whether it is working now ..

    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

  • DaveMeister
    DaveMeister Member Posts: 2 New User

    Thanks, I followed your instructions - it's working now!