My C24-195ES has a USB-C port issue that doesn't recognize devices

Stevef48
Stevef48 Member Posts: 3 New User
edited September 18 in All-In-One PCs

My new C24-195ES has a USB-C port, which is too tight for most plugs.

I plugged in an Integral SD/MicroSD card reader and it wasn’t recognised. Pushing it in harder worked, but the plug on the card reader broke when I pulled it out.

image.jpg

Does anyone else have similar issues with this particular model?

Thanks in advance,

Steve

[Edited the thread to add issue detail to the title]

Answers

  • billsey
    billsey ACE Posts: 34,234 Trailblazer

    The USB-C port is soldered directly to the motherboard, so it's hard for it to be much out of whack:

    image.png

    Is there a chance the case itself isn't fully snapped closed? If so then it would be appropriate to contact Acer support to open a ticket.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Stevef48
    Stevef48 Member Posts: 3 New User

    I contacted the company that I bought it from and they have agreed to replace it.

    I will check the replacement and see if the case is completely closed.

    Thanks for your input.

  • billsey
    billsey ACE Posts: 34,234 Trailblazer

    Let us know if you do see a difference. Usually the fir is pretty good from the factory, though sometimes they get stressed during shipment.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.

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