Veriton X4665G does not detect dual monitors

Marshall_32204
Marshall_32204 Member Posts: 5 New User
in Aspire and Veriton Desktops

I am trying to setup dual monitors on my Acer desktop.

My Acer desktop does not detect my new 2nd monitor when setting it up. 1st monitor is plugged into the HDMI port. 2nd Monitor is plugged into the open DisplayPort.

I have looked online and can't find any help. New monitor has power, just does not detect being connected to my Acer desktop. Any ideas what to try next?

There is an open VGA port. Should I try using a HDMI to VGA cable to see if that works? Seems crazy since there is an open Dport to use.

Best Answer

  • billsey
    billsey ACE Posts: 34,219 Trailblazer
    edited September 19 Answer ✓

    Your support guy is right on one respect, the HDMI to DP cables and the DP to HDMI cables are very different and can't be interchanged. You would need a DP to HDMI cable, which is a fair amount more expensive than the reverse. You should recheck first that the second monitor works at all. Do both monitors work correctly if plugged into the HDMI port on the computer? If the second monitor doesn't work when connected that way then a cable change isn't going to fix it. From what you said that is likely the first issue that needs to be addressed. Don't spend $40-50 for a cable when the monitor itself doesn't work. Instead spend a bit more and get a new monitor that has a DP port.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.

Answers

  • Larryodie
    Larryodie Member Posts: 1,680 Community Aficionado WiFi Icon
    edited September 17

    Does the 2nd monitor have HDMI ??

    Does the 2nd monitor work alone on your desktop ?

    I don't think that a HDMI to VGA cable will work (even if the seller says that it will) as you need electronic in an adapter to switch signals.

    You'll probably have to buy a HDMI monitor as I did for my TC-895 only monitor as the old one wasn't HDMI. Monitors are cheap at this time.

  • Larryodie
    Larryodie Member Posts: 1,680 Community Aficionado WiFi Icon

    BUT maybe ?

    https://community.acer.com/en/kb/articles/14991-how-to-setup-dual-monitors?utm_source=community-search&utm_medium=organic-search&utm_term=dual

  • StevenGen
    StevenGen ACE Posts: 12,155 Trailblazer
    edited September 18
    https://community.acer.com/en/discussion/712745/veriton-x4665g-does-not-detect-dual-monitors

    Just in addition, make sure that you have the correct DP v1.2 cable for the 2nd monitor. The below specs are what your X4665G desktop has at the back panel of the desktop as its onboard display configuration ports that work off the integrated cpu graphics of the Intel Coffee Lake cpu. Also have a look at this Acer guide of "How to Setup Dual Monitors" as it states that a HDMI and a DP port should work in dula monitor setups. Good luck

    image.png

    Note: you could use a VGA to HDMI adapter cable but the VGA port has the following specs so you will be restricted even with the VGAs max resolution capabilities:

    • Standard resolution: 640x480 pixels
    • Maximum resolution: Varies, but typically up to 2048x1536 in later implementations
    • Refresh rate: 60 Hz standard, with some implementations supporting higher rates
    • Color depth: Originally 4-bit (16 colors), later extended to support 24-bit true color
    • Bandwidth: Approximately 140 MHz in standard implementations

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍

  • billsey
    billsey ACE Posts: 34,219 Trailblazer

    All three ports have separate connections to the chipset, so you should be able to use any of them, some of them, or all of them at the same time.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Marshall_32204
    Marshall_32204 Member Posts: 5 New User

    Thanks for all your suggestions and advice. So the monitors are Dell 27" monitors with HDMI & USB-C connections. I am using a HDMI to DisplayPort Cable going into the open DisplayPort and the 2nd monitor is not coming up.

    I have a HDMI to VGA cable on order (should arrive today) to see if going from HDMI to the open VGA will solve this issue. Hoping to report good news once this new cable arrives.

  • Marshall_32204
    Marshall_32204 Member Posts: 5 New User

    UPDATE… the cable for the 2nd monitor using a HDMI to VGA did not work. Funny enough, to troubleshoot the new monitor, I plugged the cable from the 1st monitor to the new monitor (which is HDMI to HDMI) and the new monitor didn't come up. Doesn't tell me the new monitor might have a hardware issue?

    Having to call a desktop support person to come onsite after-all. Ugh

  • Larryodie
    Larryodie Member Posts: 1,680 Community Aficionado WiFi Icon

    I've never gotten an HDMI to VGA cable to work.

    You may need a different HDMI cable for the new monitor.

    Google to look at choice's

  • Larryodie
    Larryodie Member Posts: 1,680 Community Aficionado WiFi Icon

    Also normally the monitors have a menu that has to be set to HDMI via the front button's menu.

    Mine doesn't auto-detect but maybe some do ???

  • Marshall_32204
    Marshall_32204 Member Posts: 5 New User

    Yes, so my "desktop support" guy said that I need a DP to HMDI Active Cable instead of a HDMI to DP.   (Monitor is HDMI and PC is DisplayPort). This was news to me… I have this ordered through Amazon to try next. This has been a learning experience.

  • billsey
    billsey ACE Posts: 34,219 Trailblazer
    edited September 19 Answer ✓

    Your support guy is right on one respect, the HDMI to DP cables and the DP to HDMI cables are very different and can't be interchanged. You would need a DP to HDMI cable, which is a fair amount more expensive than the reverse. You should recheck first that the second monitor works at all. Do both monitors work correctly if plugged into the HDMI port on the computer? If the second monitor doesn't work when connected that way then a cable change isn't going to fix it. From what you said that is likely the first issue that needs to be addressed. Don't spend $40-50 for a cable when the monitor itself doesn't work. Instead spend a bit more and get a new monitor that has a DP port.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Marshall_32204
    Marshall_32204 Member Posts: 5 New User

    I did confirm the new Dell 27" monitor does work first (testing with the current dport cable and port).I have the correct cable on order and hoping that is all is was. Thanks for all the advice and help.

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