SF515-51T-73TY Acer Swift 5 Touch Screen just stopped working

PotatoBandit
PotatoBandit Member Posts: 16 Troubleshooter
in Swift and Spin Series
I have a Acer Swift 5 Ultra-Thin & Lightweight Laptop 15.6” FHD IPS Touch Display in a thin .23” bezel, 8th Gen Intel Core i7-8565U, 16GB DDR4, 512GB PCIe NVMe SSD, Back-lit Keyboard, Windows 10 SF515-51T-73TY. Now, my touchscreen has been working for the past 2 weeks since ive been using this brand new computer ... and now .. nothing .. its as if it was never touch screen at all :| ... any advice ?

Answers

  • Sathish2388
    Sathish2388 Member Posts: 85 Fixer WiFi Icon
    PotatoBandit. Hi! Your touch screen might not respond because it is not enabled or needs to be reinstalled. Use Device Manager to enable and reinstall the touch screen driver.

    1. Do a right click on windows icon on the screen and select device manager
    2. Expand the Human Interface Devices list.
    3. Right-click the touch screen device, and then click Enable, if possible. If the Enable option does not display, continue to the next step.
    4. Tap the screen to see if it responds. If it does not, continue with these steps.
    5. Right-click the touch screen device, and then click Uninstall.
    6. Restart the computer to reinstall the touch screen driver.
    7. Tap the screen to see if it responds. If it does not, continue to the next step.
    8. Do a right click on windows icon and in search type Calibrate the screen for pen and touch input and click on it
    9. On the Display tab, click Setup.
    10. Click Touch input.
    11. Follow the on-screen directions to identify your screen as a touch screen.
    12. Tap the screen to see if it responds. If it does not, continue to the next step.
    13. Try to check for windows update and install it
  • PotatoBandit
    PotatoBandit Member Posts: 16 Troubleshooter
    Thank you for your assistance, It seems I just had to restart the computer a couple of times ... but I'm going to return this laptop, it has too many issues for a brand new computer 
  • mjohn0124
    mjohn0124 Member Posts: 1 New User
    edited July 2023

    The touchscreen on my Acer SF515 stopped working and now says "This device does not support touch capability" and touchscreen does not show on Device Manager, so there is nothing to Enable. I've tried Reboot and Restore,and nothing worked, and am now upgrading to Windows 11; any other suggestions?

  • billsey
    billsey ACE Posts: 34,219 Trailblazer

    @mjohn0124 rather than camping out on a four year old thread, you will have much better results with a question asked in a new thread. Use the Ask a Question button and include you full model number, your full model number is usually on the same sticker as your serial number, it should look something like SF515-xxx-xxxx. Describe your issue and what you have tried so far and we'll likely be able to help.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • ClaudeD
    ClaudeD Member Posts: 1 New User
    edited September 17

    L'cran tactile de mon acer sf515-51t a cessé de fonctionner, l’écran tactile ne s’affiche pas dans le gestionnaire de périphériques, il n’y a donc rien à activer. J’ai essayé de redémarrer et de restaurer

    The touch screen on my acer sf515-51t stopped working, the touch screen is not showing in device manager, so there is nothing to activate. I tried restarting and restoring.

  • StevenGen
    StevenGen ACE Posts: 12,155 Trailblazer
    https://community.acer.com/en/discussion/comment/1297812#Comment_1297812

    For all that need to replace this screen, the touchscreen might be faulty, if the laptop is under Acer warranty, then get Acer tech support to change the screen, if its not then replace the screen as its about USD $99.99. This is the touch screen part number for the screen its an LG LP156WFA-SPG2 type On-Cell Touch. Good luck and hope all this information helps you out.

    Swift SF515-51T touch screen specs:

    image.png

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍

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