C27-1851 SERIES RANDOM FREEZE AND BLUE SCREEN FIX/SOLUTION??

christianj14
christianj14 Member Posts: 3 New User
in All-In-One PCs

We have two brand new units of the Aspire C27-1851 All-in-One PC that randomly freeze and display blue screens, even when just using email, browsing the internet, or not actively using the PC at all. We tried resetting the PCs to factory defaults, but the issue persists.

Answers

  • billsey
    billsey ACE Posts: 34,234 Trailblazer

    Can you take pictures for us of the BSODs? They often have hints in the fine print as to what's causing the issues. Have you done all Windows updates? How about the option updates?

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  • christianj14
    christianj14 Member Posts: 3 New User
    https://community.acer.com/en/discussion/comment/1297762#Comment_1297762
    459186905_8194851553936764_1909012376714405585_n.jpg

    Yes, all Windows updates, including optional updates, GPU updates, have been completed.

  • billsey
    billsey ACE Posts: 34,234 Trailblazer

    Have you installed any apps or drivers other than what was supplied with the machine? Which versions of the video drivers are installed right now? Do you have any USB devices plugged in, other than the keyboard and mouse? A clock watchdog timeout might require more in depth diagnosis, using the minidump file, just because there are so many potential causes.

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  • christianj14
    christianj14 Member Posts: 3 New User
    https://community.acer.com/en/discussion/comment/1297944#Comment_1297944

    The only USB device plugged in is the printer’s USB cable, aside from the keyboard and mouse. We're experiencing issues like the computer freezing, but this problem only occurs with both of our C27 i7 units. Since we upgraded from the C24-1750 to the C27-1851, we've had no issues with the older models. Could the problem be specific to the C27 i7 version

  • billsey
    billsey ACE Posts: 34,234 Trailblazer
    edited September 18

    Possibly, but unlikely, or else we'd be hearing of a lot more issues. How long do they run before the issue rears it's head? If it happens fairly quickly, or fairly consistently, we can try booting in safe mode and running long enough to see if it persists. If the failure doesn't happen in safe mode then we know it's software (either a driver or app), if it still happens in safe mode it's either hardware or something in the Windows image itself.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • einnor2503
    einnor2503 Member Posts: 2 New User

    I have the same problem with my Acer Aspire C27-1851 All-in-One PC in the work office. Like early today, 15 Oct 2024 Philippine time, after like 30-40 minutes of using the PC, BSOD suddenly appeared. Before that, I'm using Chrome with 2 tabs opened, one for fb.com and the other one for messenger.com. Also opened are two file explorers (side-by-side). I'm experiencing this BSOD and freezing issue once or twice a week or sometimes twice a month, since May 2024.

  • einnor2503
    einnor2503 Member Posts: 2 New User
    received_1339498104094740.jpeg
    received_1119564906195125.jpeg

    Here are the two BSODs that I captured

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