Looking for firmware for the 12in1 USB- Type C dongle

Miltex
Miltex Member Posts: 3 New User
edited August 31 in Gadgets & Accessories

Hello!

I am looking for firmware for the 12in1 USB-C dongle, but can not find it anywhere, it's almost like the product does not exist… I look for it since I can not get the ethernet-port to work. I've tried different routers and different ports without success. I also tried other ethernet adapter to my PC (A HP EliteBook) and they work fine. So are there any drivers somewhere to be loaded either to the dongle or to Windows?

[Edited the thread to add issue detail]

Answers

  • billsey
    billsey ACE Posts: 34,584 Trailblazer

    There isn't any firmware per se for those, only drivers. Does the Ethernet port show up in Device Manager when it's plugged in and disappear or gray out when it's removed?

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Miltex
    Miltex Member Posts: 3 New User

    Hi. The ethernet port does not show up at all in Device manager among active devices, but it is shown amond the hidden ones. I now also tried it with another computer and there it works, So seems like my PC has found it but then disabled it. And this is only valid for the Ethernet-port, the other ports works, like HDMI, USB etc. Any idea how to solve this? :)

  • billsey
    billsey ACE Posts: 34,584 Trailblazer

    The grayed out entry in Device Manager says your system thinks it's been removed. Try deleting that from Device Manager then reboot and plug the device back in to see if it reinstalls the drivers.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Miltex
    Miltex Member Posts: 3 New User

    Thank you for your tip. It did not work. I found the drivers online (Realtek USB GbE Family Controller) instead and installed them and after this it all works fine. So perhaps my HP Elitebook did not like the drivers which installed first when the dongle was installed :)

  • billsey
    billsey ACE Posts: 34,584 Trailblazer

    Good to know, thanks for giving us that heads up.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.