Kids 10.1 inch tablet - can't complete setup. cannot updated Google play service

Binkle2023
Binkle2023 Member Posts: 1 New User
edited August 30 in Tablets

Have tried several times to start up a kid's 10.1 inch tablet. All goes fine until it comes to the final stage of updating Google play services it sits there for a while before stating that it can't update at the moment, try again later. It has down this several times.

Connection to the internet seems ok as have been able to link it to my Google account through the setup process.

This means I cannot access any settings etc. and appears like I'll have to send the tablet back as it is unusable in the current state.

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[Edited the thread to add issue detail]

Answers

  • JackE
    JackE ACE Posts: 44,880 Trailblazer

    > >I'll have to send the tablet back as it is unusable in the current state.> >>

    Immediately return it to the vendor as defective for an exchange or refund before the vendor's return merchandise authorization RMA period expires. Usually only a few weeks. Warranty repair service usually takes longer than an RMA resolution.

    Jack E/NJ

  • billsey
    billsey ACE Posts: 34,206 Trailblazer

    What tablet is it? Is it a really old one that's being repurposed?

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Ahmeel
    Ahmeel Member Posts: 1 New User

    Did you figure this out because I have two brand new tablets and am in the same boat. I don’t want to use my gmail for them.

  • JackE
    JackE ACE Posts: 44,880 Trailblazer
    edited August 30

    Ahmeel

    Immediately return them to the vendor as defective for an exchange or refund before the vendor's return merchandise authorization (RMA) period expires.

    Jack E/NJ

  • billsey
    billsey ACE Posts: 34,206 Trailblazer

    Again, we can't provide any more detailed suggestions without knowing what tablet you are asking about. A current model will be completely different than one that's ten years old.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • LauraC
    LauraC Member Posts: 1 New User

    Hi


    I am having this exact same problem with the same tablet that I bought for my son yesterday. What is the solution to this problem? As I will also have to return it to the store if it cannot be resolved.

    Laura

  • JackE
    JackE ACE Posts: 44,880 Trailblazer

    LauraC

    Immediately return them to the vendor as defective for an exchange or refund before the vendor's return merchandise authorization (RMA) period expires.

    Jack E/NJ

  • billsey
    billsey ACE Posts: 34,206 Trailblazer
    edited September 3

    How do you know you have the same tablet when the original poster has never told us which tablet they have? There have been a lot of different 10" tablets over the last 10 years or more…

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Kendoc
    Kendoc Member Posts: 1 New User

    It's an annoying fix but easy enough

    You need to login as yourself and update play services and everything else whilst you are at it:

    settings-about-android13-google play services

    THEN play store - apps - update all

    Then remove yourself and add the child

    Had these for a while and software is flakey keeps deleting apps and unmounting SD cards

    Just had warranty replacement but not convinced problems will be solved as feel software related....

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