My BIOS Does Not recognize RAM on my Aspire TC-885.

Jeff307
Jeff307 Member Posts: 9

Tinkerer

I just added an additional 8GB of RAM to my Aspire TC-885. It had 8gb already and the new card it exactly the same specs (DDR4, 2666, Etc). After several attempts of removing and reinstalling the new card, the BIOS still does not recognize it and only shows 8gb there and in Windows. My BIOS is up to date according to the Acer tools. How can I get the BIOS to recognize the new addition? Thanks

[Edited the thread to add model number to the title]

Answers

  • Larryodie
    Larryodie Member Posts: 1,741 Community Aficionado WiFi Icon
    edited August 19

    What happens if you just install the new RAM unit ??

    Either way look for bent or pulled out pins and broken/cracked ram.

    Edited ''Be sure that the locking tabs are engaged,

  • Jeff307
    Jeff307 Member Posts: 9

    Tinkerer

    I thought about just installing the new one after I posted this. I will try that tomorrow when I have time. Thanks for your reply.

  • Jeff307
    Jeff307 Member Posts: 9

    Tinkerer

    edited August 20

    OK. I tried the PC with just the new memory card only and it worked fine. Then I put the old one in next to it, double checked the locking tabs and I still get only 8gb for memory instead of 16. I just wonder if there is something i can do to force a reading of the other memory slot by the bios.

  • billsey
    billsey ACE Posts: 34,584 Trailblazer

    Here's the specs for loading modules:

    So two 8GB modules should have no issue, since you can't really get them backwards.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Larryodie
    Larryodie Member Posts: 1,741 Community Aficionado WiFi Icon

    Sometimes the slots are numbered and not 1234 but oddly numbered.

    So look carefully or post a picture,

  • Larryodie
    Larryodie Member Posts: 1,741 Community Aficionado WiFi Icon

    OOPS does it have 2 or 4 ram slots ?

    If only 2 then there's no way to mess them up ?

  • Larryodie
    Larryodie Member Posts: 1,741 Community Aficionado WiFi Icon

    Look in your Windows System info and see if 16Gb is showing ?

  • Jeff307
    Jeff307 Member Posts: 9

    Tinkerer

    I only have 2 slots for ram on the motherboard and I never mix size on Ram. I always install it in pairs. The 8gb card was the original to the pc.

    I also have been checking the windows stats everytime I make a change. The memory is still listed at only 8gb.
    I would love to find out there is a Windows 11 setting to correct this and the bios doesn’t matter.
    My SSD memory/drive doesn’t show in the Bios but I got it to work. Maybe this can be the same.

  • Larryodie
    Larryodie Member Posts: 1,741 Community Aficionado WiFi Icon

    I don't know but I'll do some research later.

  • Larryodie
    Larryodie Member Posts: 1,741 Community Aficionado WiFi Icon

    Maybe this.

    https://www.youtube.com/watch?app=desktop&v=E9RWwYRE7wghttps://www.youtube.com/watch?app=desktop&v=E9RWwYRE7wg

  • Jeff307
    Jeff307 Member Posts: 9

    Tinkerer

    I have an SSD that i have the virtual memory pointed to. So, that is already handled. I wish there was a simple way like this to add the RAM. But, thanks for looking.

  • billsey
    billsey ACE Posts: 34,584 Trailblazer
    edited August 21

    If both sticks work in the first slot by themselves, and neither stick is recognized in the second slot, the only thing I can think of is a problem with that second slot. Maybe dirty or bent contacts?

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Larryodie
    Larryodie Member Posts: 1,741 Community Aficionado WiFi Icon

    What is the maximum amount of memory set (Msconfig/Boot)

  • Jeff307
    Jeff307 Member Posts: 9

    Tinkerer

    edited August 22

    It’s finally working. I pulled all the ram out and reseated everything again (20th time). It helps things work if you aren’t an[Sensitive Content]
    The second slot was very stubborn since had never been used.
    Sorry to waste you folk’s time.

    [Edited the thread to hide sensitive content]

  • Larryodie
    Larryodie Member Posts: 1,741 Community Aficionado WiFi Icon

    Great news

    Some times those contacts get gummy.

    I use a pencil eraser on the RAM contacts. DeOxit Cleaner works OK (or alcohol) and let dry after applying with Q-tip. But if it's working, don't mess with it.