(A717 72G 700J) Charges but doesn't turn on

AgustinParigiani
AgustinParigiani Member Posts: 14

Tinkerer
in Aspire Laptops

Hello, today I tried to turn on my computer and it wouldn't start. It's worth mentioning that for a while now, I've had an issue where, after it went into sleep mode, I had to restart it because I couldn't resume the session. Now, it doesn't turn on at all when I press the power button, although the orange charging LED does light up. I tried pressing the battery reset button, but it didn't work. I suspect it might be a problem with the keyboard since I've had issues with it before. Any ideas?

Best Answer

  • StevenGen
    StevenGen ACE Posts: 12,165 Trailblazer
    edited August 18 Answer ✓
    https://community.acer.com/en/discussion/comment/1292500#Comment_1292500

    Just some further advice as I suggest that you first do a battery reset by inserting a paper clip into the Reset Button hole underneath the laptop for 10 seconds, if that doesn’t reset the laptop and reboots it then you need to do a Hard Reset by opening the back cover, take the main battery out and disconnect the RTC/BIOS battery and shot this batteries +&- mainboard plug pins to reset CMOS then take the ram out, leave the laptop like that for at least 1 hour preferably overnight, then reconnect everything except only connect 1x ram module if you have 2x ram modules fitted to the laptop, as a faulty ram module could contribute to this problem too.

    What a hard reset does is that it resets the laptop EC chip that could be frozen as this chip governs all these power on commands and more of your laptop. If your laptop still has the same problems, then it could be a faulty battery (as the battery is 6 years old and if you haven’t replaced it its die for a new battery or and if its not the battery, then it’s the main power rail that needs analyzing by an experienced technical so that its fixed. Good luck and hope this helps you out further.

    Do a battery report by doing this and then save it as PDF and post to us so we can see the condition of your battery:

    Open the Command Prompt as an administrator:

    You can do this by searching for “cmd” in the Windows search bar, right-clicking the top result, and selecting “Run as administrator.”

    Enter the following command fully:

    • powercfg /batteryreport /output "C:\battery_report.html"

    This command will create a battery report and save it as an HTML file named “battery_report.html” in the root of your primary drive (usually the *C:* drive).

    Access the battery report:

    1. Open File Explorer.
    2. Click on This PC in the left navigation pane.
    3. Under the “Devices and drives” section, double-click the “C” drive.
    4. Double-click to open the “battery_report.html” file in your browser.
    image.png

    Change the battery to one of these oem A717-72G batteries

    image.png

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍

Answers

  • Puraw
    Puraw ACE, Member Posts: 13,410 Trailblazer
    https://community.acer.com/en/discussion/711100/a717-72g-700j-charges-but-doesnt-turn-on

    The 8th Gen Intel processors came out 6 years ago and issues with W11 23H2 updates are reported (HP). The last Acer BIOS is 5 years old and you may have a problem with Windows Modern Standby, outdated drivers and your battery chip (when did you replace the battery?). Try the "Hard Reset" method posted on this forum by StevenGen and if you do manage to boot to Windows disable Hibernate and Fast Startup, do not use sleep mode for long periods as Modern Standby will revert to Hibernate after a few hours and there are some issues waking from Hibernate with Coffee Lake processors, no longer supported by Intel. If you can't boot anymore I recommend bringing the laptop to Acer Services to reset the system to factory default with OEM Windows10.

  • AgustinParigiani
    AgustinParigiani Member Posts: 14

    Tinkerer
    https://community.acer.com/en/discussion/comment/1292476#Comment_1292476

    Hi, thank you very much for responding. A few moments ago, the laptop turned on by itself, and I was able to use it for about an hour, during which I took the opportunity to make backups. However, it suddenly turned off, and now I'm back to the same situation: it won't turn on. I'll try doing the Hard Reset you suggested and will comment again

  • AgustinParigiani
    AgustinParigiani Member Posts: 14

    Tinkerer
    https://community.acer.com/en/discussion/comment/1292476#Comment_1292476

    The Hard Reset didn't work. As for the battery, I never changed it, but I suppose that if it were a problem it should disappear when I plug the laptop into the mains, right?

  • Puraw
    Puraw ACE, Member Posts: 13,410 Trailblazer
    https://community.acer.com/en/discussion/comment/1292488#Comment_1292488

    Incorrect supposition, if the battery circuit is in parallel yes, the laptop will boot regardless a battery is installed or not, but if the battery is wired serial, like most mobile devices are, a dead battery will stop the power to the motherboard just like the old Christmas bulb decorations if you unscrew one lamp all the lights go out. After 6 years the battery will have died, I would replace that first: New Genuine Acer Aspire A715-73 A715-73G A717-71 A717-71G A717-72 A717 — LaptopParts.ca or a cheaper one here New genuine Battery for Acer Aspire 7 (A715-71) (A715-71G) (A715-72G) (A717-71G) (A717-72G) R7-372T 15.2V 48WH - AliExpress 7

  • AgustinParigiani
    AgustinParigiani Member Posts: 14

    Tinkerer
    https://community.acer.com/en/discussion/comment/1292490#Comment_1292490

    I see. You are right that a battery change would be good, however, is there any way to first check if the problem is actually the battery? Living in Argentina, it will be a bit difficult for me to get the exact battery for this laptop model, which is from the US, and it is a bit complicated to send international shipments here. So if the problem is not the battery, I would be unable to use the laptop for quite some time.

  • Puraw
    Puraw ACE, Member Posts: 13,410 Trailblazer
    https://community.acer.com/en/discussion/comment/1292500#Comment_1292500

    Common sense tells us to replace a 6-year-old Li-Ion laptop battery as it will have 1,000 full charge cycles completed, the maximum battery lifespan, after that you are working in a grey area where battery draining is non-linear with unexpected behavior, the whole object of a battery in a mobile device is that you can trust it when there is no utility power available. If you don't mind that uncertainty or don't want to invest more in your old laptop, fine with me. 😉

  • AgustinParigiani
    AgustinParigiani Member Posts: 14

    Tinkerer
    https://community.acer.com/en/discussion/comment/1292504#Comment_1292504

    I'm not saying that I don't want to change the battery, nor that you're wrong, my friend. I'm just saying that if the cause of the laptop's failure was another, it would probably take about 10 days to get this new battery and it wouldn't have solved the problem. As I said, it's a bit complicated to get these specific things in Argentina and I just want to make sure it's not another cause, so that in any case I can continue working on the laptop while I get the battery replacement. Can you help me corroborate if the problem is specifically the battery?

  • StevenGen
    StevenGen ACE Posts: 12,165 Trailblazer
    edited August 18 Answer ✓
    https://community.acer.com/en/discussion/comment/1292500#Comment_1292500

    Just some further advice as I suggest that you first do a battery reset by inserting a paper clip into the Reset Button hole underneath the laptop for 10 seconds, if that doesn’t reset the laptop and reboots it then you need to do a Hard Reset by opening the back cover, take the main battery out and disconnect the RTC/BIOS battery and shot this batteries +&- mainboard plug pins to reset CMOS then take the ram out, leave the laptop like that for at least 1 hour preferably overnight, then reconnect everything except only connect 1x ram module if you have 2x ram modules fitted to the laptop, as a faulty ram module could contribute to this problem too.

    What a hard reset does is that it resets the laptop EC chip that could be frozen as this chip governs all these power on commands and more of your laptop. If your laptop still has the same problems, then it could be a faulty battery (as the battery is 6 years old and if you haven’t replaced it its die for a new battery or and if its not the battery, then it’s the main power rail that needs analyzing by an experienced technical so that its fixed. Good luck and hope this helps you out further.

    Do a battery report by doing this and then save it as PDF and post to us so we can see the condition of your battery:

    Open the Command Prompt as an administrator:

    You can do this by searching for “cmd” in the Windows search bar, right-clicking the top result, and selecting “Run as administrator.”

    Enter the following command fully:

    • powercfg /batteryreport /output "C:\battery_report.html"

    This command will create a battery report and save it as an HTML file named “battery_report.html” in the root of your primary drive (usually the *C:* drive).

    Access the battery report:

    1. Open File Explorer.
    2. Click on This PC in the left navigation pane.
    3. Under the “Devices and drives” section, double-click the “C” drive.
    4. Double-click to open the “battery_report.html” file in your browser.
    image.png

    Change the battery to one of these oem A717-72G batteries

    image.png

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍

  • Puraw
    Puraw ACE, Member Posts: 13,410 Trailblazer
    https://community.acer.com/en/discussion/comment/1292509#Comment_1292509

    This outfit claims it ships batteries to any location worldwide, contact them if Argentina is included: Aspire 7 A717-72G-78UG Battery - Acer Aspire 7 A717-72G-78UG Battery - Spare Module Type Acer Aspire 7 A717-72G-78UG Replacement Lithium Polymer (Li-Polymer) Laptop Battery (cutratebatteries.com)

  • AgustinParigiani
    AgustinParigiani Member Posts: 14

    Tinkerer

    Thank you both very much. I will try what you recommended, although in any case if it doesn't work and it still doesn't power on, I will wait until Monday to go to the service. Thanks for the time.

  • AgustinParigiani
    AgustinParigiani Member Posts: 14

    Tinkerer

    Hello. The technical service changed my keyboard and finally solved the problem. It appears that the power button on this laptop is integrated.
    Thanks for the answers and I leave the solution in case anyone else has this problem.

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