acer nitro AN515-57 - nitrosense not launching properly, only seeing nitrosense icon on app startup

csce · August 15

Hello. My acer nitro AN515-57 laptop's nitrosense is not launching properly. I already tried reinstalling it a bunch of times, use task manager and end nitrosense task, etc. The result is all the same, I can only see the nitrosense icon on startup then it'll not launch after.

[Edited the topic title to include model number]

Puraw · August 16

https://community.acer.com/en/discussion/comment/1292225#Comment_1292225

KUDUS for trying, that 😉Did you run this command already: Open Command Prompt as an administrator and type lodctr /R and press Enter and try to launch NitroSense again.

Did you check Predator Sense too with Get-AppxPackage or was there nothing else? You tried everything possible, all that is left now is "Reset this PC" without losing my files option.

Puraw · August 15

https://community.acer.com/en/discussion/710954/nitrosense-not-launching-properly-only-seeing-nitrosense-icon-on-app-startup

Have you completely uninstalled the old version in Add or remove programs and checked in Windows Services that all Nitrosense services are gone?

csce · August 15

@Puraw Thank you for the reply! Right now, the version is Aug 15, 2024. Should I reinstall it again?

I'm not familiar with Windows services but when I search for "nitro" in the services app I didn't find any matches

csce · August 15

https://community.acer.com/en/discussion/comment/1292041#Comment_1292041

My reply was posted previously, apologies! I'm not accustomed to quoting yet.

csce · August 15

https://community.acer.com/en/discussion/comment/1292041#Comment_1292041

This is the add/remove program

When I try to open nitrosense, this is its file location. I don't get why it is july 18, but that's the day when I reinstalled nitrosense for the first time

Puraw · August 15

https://community.acer.com/en/discussion/comment/1292079#Comment_1292079

Don't search, just open Services or open the command prompt and type Services.msc and scroll down to NS there should be 6 NS services like NSService, NSControllerService, NSFanControlService, NSPowerPlanService, NSMonitorService, NSUpdaterService and at least 8 processes in Task Manager. Stop the NS services and disable all these in Properties Startup type, click Apply each time. To uninstall a program don't use the Control Panel but type in the Search box Add or Remove programs that should show at least 50 programs like this

And click on NitroSense and other NS apps and at the right on the three dots and click Uninstall.

csce · August 16

https://community.acer.com/en/discussion/comment/1292096#Comment_1292096

I didn't find any NS services in either Services or Task Manager. But I observed that these three PSAdminAgent, PSAgent, and PSSvc are found in my task manager when nitrosense is launched.

Puraw · August 16

https://community.acer.com/en/discussion/comment/1292210#Comment_1292210

Same thing, those are Predator Sense services, disable all PredatorSense apps in Add or remove programs, and disable in Windows Services, stopping in Task Manager is doing nothing as it will start again when you reboot.

csce · August 16

https://community.acer.com/en/discussion/comment/1292213#Comment_1292213

No predator sense services (like the PSAdminAgent, PSAgent, and PSSvc) are found in Services and Add or Remove programs. I've only seen them in the task manager…

Puraw · August 16

https://community.acer.com/en/discussion/comment/1292219#Comment_1292219

One more thing to check is the Task Scheduler Library, see if there are any NS and/or PS tasks ready or running, disable those. If you still cannot install NitroSense there may be a version still installed but not showing, if that is the case you need to remove it with a PowerShell command. If you want to check if the Acer NitroSense program is still installed read this link chapter "How to Uninstall a Program Using PowerShell in Windows 10/11" How to Uninstall Program Using CMD/PowerShell Windows 10/11 - MiniTool

csce · August 16

https://community.acer.com/en/discussion/comment/1292221#Comment_1292221

I used admin windowshell: Get-AppxPackage *AcerIncorporated.NitroSenseV31* | Remove-AppxPackage
Checked it again and there is no more nitrosense
Checked add or remove program and I found that Nitro Service is still there (the Nitro Sense app is gone)
I uninstalled Nitro Service from the add or remove program

When installing:

I used the download folder again (Nitro Sense_Acer_3.01.3046_20220617_W11x64_A) then installed Setup.exe
I also right-clicked the appxbundle file and clicked install
The result is still the same…icon appeared and then disappeared

Puraw · August 16

https://community.acer.com/en/discussion/comment/1292225#Comment_1292225

KUDUS for trying, that 😉Did you run this command already: Open Command Prompt as an administrator and type lodctr /R and press Enter and try to launch NitroSense again.

Did you check Predator Sense too with Get-AppxPackage or was there nothing else? You tried everything possible, all that is left now is "Reset this PC" without losing my files option.

csce · August 16

https://community.acer.com/en/discussion/comment/1292226#Comment_1292226

I tried lodctr /R a bunch of times but to no avail, it's still the same…
I didn't see predator sense with get-appxpackage, even if I tried to search for it in the windowshell

I guess I do have to reset my pc… thank you so much for your help! I'll update when I proceeded with it as I have a lot of applications to deal with haha. Thank you again

Puraw · August 16

https://community.acer.com/en/discussion/comment/1292230#Comment_1292230

You are welcome and good luck with Windows Reset, you may lose a few apps like address book in Outlook but most of your data should be there.

Puraw · August 16

https://community.acer.com/en/discussion/comment/1292230#Comment_1292230

You are welcome and good luck with the reset.

csce · August 16

https://community.acer.com/en/discussion/comment/1292096#Comment_1292096

I didn't see NS services in either Task Manager (but Nitrosense is in here) or Services…but I observed that these three (PS apps) are the only ones I saw that are related to nitrosense