Acer Swift 3 SF314-51-52KY Can't project to another screen

sgabc
sgabc Member Posts: 4 New User
edited August 15 in Swift and Spin Series

My Acer Swift 3 laptop fails to connect an external HP monitor through HDMI. The monitor can't detect any signal. When I press windows key + P, it says 'Your PC can't project to another screen. Try reinstalling the driver or using a different video card'. The display adaptor is Microsoft Basic Display Adaptor. The driver is up to date.

The monitor is working fine when I test it with another Dell laptop of mine.

What could be the issue with the Acer laptop ?

[Edited the thread to add model name to the title]

Answers

  • StevenGen
    StevenGen ACE Posts: 12,165 Trailblazer

    What is the exact Swift 3 model number, as plugging a monitor into the HDMI port should work 100% and connect this monitor to your Swift 3 laptop. Check the HDMI port if its not faulty or damaged, as and if this monitor and the same HDMI cable works with another laptop then its the Swift 3 HDMI port that is damaged and not working and the HDMI port might need replacing or the actual HDMI ports pins have dislodged and come lose from the mobo making it not work 100% and it might just needs resoldering, which should be done by a technician that has proper micro soldering tools, don't try to do this soldering job yourself as you will do more damage than fix anything as this is a specialist job.

  • sgabc
    sgabc Member Posts: 4 New User

    Thanks for your reply.

    If it is indeed the HDMI hardware issue, I am thinking to use a USB to HDMI adaptor. Will this work ? Internally does the USB route the signal to the HDMI port ?

  • billsey
    billsey ACE Posts: 34,234 Trailblazer

    No, the issue is that you don't have the correct display adapter driver installed. You shouldn't be on the Basic Display Adapter, that's only used when Windows doesn't find the right driver. If you can tell us which Swift 3 model you have we can point you at the right driver. It's usually on the same sticker as your serial number and looks something like SF3xx-xxx-xxxx.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • sgabc
    sgabc Member Posts: 4 New User
  • sgabc
    sgabc Member Posts: 4 New User

    Thanks for your advice. I managed to find the correct driver. I am able to project to the new monitor now. Thanks again for your help.

  • billsey
    billsey ACE Posts: 34,234 Trailblazer

    Yes, your system is an older one, using the 6th gen Intel chips and the driver needed is for the Intel HD Graphics 520. There should be a working version on the Acer support site under 'VGA' in drivers, and Intel might have something even newer.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • wendy2kitty
    wendy2kitty Member Posts: 1 New User

    Hi, can you share which and where did you obtain the driver from?