PH16-72-96VC Backlight off after 30 seconds button in Predator Sense is not working.

Wreepy
Wreepy Member Posts: 4 New User

The backlight on my predator laptop keyboard automatically turns off even though I have the setting toggled off. It is supposed to stay on, but it turns off no matter what setting I have it on. I have tried reinstalling Predator Sense. I updated to the most current BIOS and checked for a setting there, but I didn't see one. This is very annoying.

Best Answer

  • JelmerP1910
    JelmerP1910 Member Posts: 2 New User
    Answer ✓

    I think I found the solution to our problem, at least it seems to work for me. Delete your PredatorSense software and go to the drivers and downloads page for your laptop. Go to the applications and you'll see 2 different downloads for PredatorSense. Download the one released on 2024/01/29, so version 5.0.1133. NOT the one released later on 2024/03/27, so version 5.0.1341. The newer version seems to have the problem with my laptop. When I downloaded the older version I didn't have the problem anymore.

Answers

  • FrEaZeR
    FrEaZeR Member Posts: 173 Skilled Fixer WiFi Icon

    Is Dynamic Lighting off in Windows settings ?

  • Wreepy
    Wreepy Member Posts: 4 New User

    Yes, Dynamic Lightning was off. I tried reinstalling the drivers for the keyboard, and now the backlight stays lit even when set to turn off after 30 seconds.

    I am sending it in for warranty repair for a different issue, but I also mentioned this problem, so hopefully the repair technicians can figure it out.

  • JelmerP1910
    JelmerP1910 Member Posts: 2 New User

    I've got the exact same problem and tried the same things. Also when I turn the setting on that the backlight turns off after 30 seconds, it automatically turns it off when restarting the PredatorSense application. I am curious to the solution to the problem.

  • JelmerP1910
    JelmerP1910 Member Posts: 2 New User
    Answer ✓

    I think I found the solution to our problem, at least it seems to work for me. Delete your PredatorSense software and go to the drivers and downloads page for your laptop. Go to the applications and you'll see 2 different downloads for PredatorSense. Download the one released on 2024/01/29, so version 5.0.1133. NOT the one released later on 2024/03/27, so version 5.0.1341. The newer version seems to have the problem with my laptop. When I downloaded the older version I didn't have the problem anymore.

  • Wreepy
    Wreepy Member Posts: 4 New User

    I installed the older version like you said, and it's working for me now. Thank you bro. I guess the newest PredatorSense update is broken.