Nitro 5 AN515-57-5371 gpu power capped at 20w even when plugged in help needed

Cen_Geng
Cen_Geng Member Posts: 7

Tinkerer

it was fine untill yesterday and today while i was playing (csgo) i noticed some lag mid game and and restarted the game it didnt fix after that i opened another game(genshin) and frame was capped at 30 when i checked using nvidia performance monitering tool gpu was not drawing above 20 watt after that i updeted gpu driver it didnt fixed it either and tried updating windows it also didnt fix

please help ….

Answers

  • JackE
    JackE ACE Posts: 45,081 Trailblazer

    What does NitroSense app show as CPU and GPU temperatures when under heavy gaming load? Also, click on battery charge icon in tray. Is slider all the way to best performance?

    Jack E/NJ

  • trenchshovel
    trenchshovel Member Posts: 3 New User

    having this aswell, cannot run any games anymore

    AN515-57

    this seems like a fairly common thing, and has actually been happening ever since i bought the laptop, however i used to be able to disable and enable the GPU in device manager to fix, but recently that has stopped working.

    i have tried factory resetting, updating all drivers, tried every power mode, nothing works.

    games run fine on battery, when its suddenly unlocked from 20 wattage, however battery life gaming is impossible with this short life.

    my laptop has also been having an issue where it is VERY slow until i launch throttlestop after i log in to unlock max performance, for example when start up the laptop it takes about 6 minutes to boot instead of a few seconds, it takes about 7 seconds for things to register.

    does anyone have any idea why this is happening? is this laptop just faulty and should i just give up on it, think i got warranty laying around somewhere.

    😕

  • JackE
    JackE ACE Posts: 45,081 Trailblazer

    What does NitroSense app show as CPU and GPU temperatures when under heavy gaming load? Also, click on battery charge icon in tray. Is slider all the way to best performance?

    Jack E/NJ

  • Cen_Geng
    Cen_Geng Member Posts: 7

    Tinkerer

    it is in peformance mode in nitrosence and temp are usual 70-80 while gaming

    yeah its in performance mode . i tried disable/enable in device manager and it fixed but after i shut down and reopen issue comes back

  • JackE
    JackE ACE Posts: 45,081 Trailblazer

    Is it capped immediately on loading? Or does it take more than ~10 seconds?

    Jack E/NJ

  • Paul159753
    Paul159753 Member Posts: 11

    Tinkerer

    I have a AN517-52 with a 3060

    Got the same problem, except that power was capped at 30W. The problem occurred after a driver update (537.42).

    I solved the problem by staying with the driver 537.34.

  • Jamili234
    Jamili234 Member Posts: 4 New User

    which driver are you talking about was it Nvidia

  • JackE
    JackE ACE Posts: 45,081 Trailblazer

    https://community.acer.com/en/profile/Jamili234

    Go to this link. Enter your full model number. Then download and install the Acer VGA OEM nVidia update for your particular nvidia graphics adapter.

    Jack E/NJ

  • Dandi
    Dandi Member Posts: 1 New User
    edited May 19

    just reset your battery. Hold power button (15-20 second) until its go off, unplugged your charge, wait about 15-20 minutes, and plugged in again. Your case is the same as mine.

    Acer nitro 5 AN515-57

    I7 11800H

    32GB RAM

    RTX 3060

  • gamerjosh123
    gamerjosh123 Member Posts: 1 New User
    edited August 5

    I am having the same issue and it fixes by enabling/disable device manager, but it breaks agian on restart. how can i fix this