Tried to register my laptop on acer website, it says Laptop already registered

Gurucharan
Gurucharan Member Posts: 1 New User
edited August 2024 in Predator Laptops

I bought a laptop yesterday. I tried to register my laptop on acer website, I see that my laptop already registered. But I didn't registered it before.

Please help to solve the problem.

[Edited the thread to add issue detail]

Answers

  • It seems your new Acer laptop has already been registered to another account, which is preventing you from registering it under your own account. This is a common issue that many Acer customers have faced.To resolve this:

    1. Contact Acer support and provide them with your laptop's serial number or SNID. You can find their contact information at https://support.acer.com by selecting your country.
    2. Explain to them that you recently purchased the laptop and it appears to be already registered to a different account. Ask them to unregister it from the other account so you can register it under your own account.
    3. If the support agent is unable to resolve the issue, request to speak with a supervisor or escalate the case. Persistence is key to getting this resolved.
    4. Once the laptop is unregistered from the other account, you should be able to successfully register it under your own account on the Acer website.

    The Acer support team should be able to assist you in getting this issue resolved so you can properly register your new laptop and take advantage of the warranty coverage. Let me know if you have any other questions!

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