Swift Edge 16 (N22C8) - Inaccessible_Boot_Device After Windows Update

thirdlife
thirdlife Member Posts: 6 New User
edited July 23 in Swift and Spin Series

Hello,

I am very stumped. I had a Windows update that was failing to install, so I ran the MS troubleshooting tool suggested by Windows. It detected an error and suggested I reboot and then try again. I did.

Except now I get the Inaccessible_Boot_Device BSOD.
The BIOS still shows the drive detected.
I did reset the BIOS to factory defaults, no change.

The recovery options do not work because they don't detect a drive.
I'm not sure what to do at this point. Any suggestions are welcomed!
(Recovery and BIOS screenshots below)



Answers

  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,327 Trailblazer

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  • Puraw
    Puraw ACE, Member Posts: 13,534 Trailblazer
    edited July 23

    By the looks of it Windows11 23H2 was not installed yet, did you buy the laptop from eBay, new or refurbished? WindowsRE is detecting 2 OS so it may still have an older Windows version. Too many unknowns; Bios Security shows Set supervisor password as enabled default is disabled, what did you change in BIOS? I recommend bringing the laptop to Acer Services in your country to reset the system to factory default free of charge or a small service fee.

  • StevenGen
    StevenGen ACE Posts: 12,214 Trailblazer
    edited July 23

    If you haven't activated System Restore in System Protection (see caption below) then you will not have any of the System Restore points to restore your Win-11 OS and to have the ability to restore and boot from the boot drive. if you have valuable data on this boot drive then you will need to recover it or get a data recovery technician to do this for you. Those are your options as its described above in the notifications that you have gotten.

    You will need to do a clean install of Win-11-23H2 on your Swift Edge 16, be also careful when you do a new and clean install on these laptops (as I don't know if its common?) as I did this on my Swift 14 SFX14-51G and the Win-11-23H2 installation can get stuck on "Lets connect you to a network" during the Win-11 installation, as and if this happens the Win-11 installation does not install the WLAN drivers so that the Win-11 drivers are installed on your Swift 16 laptop so that Win-11 can operate. For a fix to this problem see this guide "Fix: Stuck on Let's Connect You to a Network on Windows 11". Good luck and hope this helps you out.

    System Protection

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  • thirdlife
    thirdlife Member Posts: 6 New User
  • thirdlife
    thirdlife Member Posts: 6 New User

    Laptop was purchased brand new from Costco. I don't know what version of Win 11 was installed since Win updates were failing (which led to this issue as previously stated.)

  • thirdlife
    thirdlife Member Posts: 6 New User

    I am just trying to get to the ACER recovery partition to do a reset, but the drive is not detected by the recovery tools. This laptop did not come with any other recovery media aside from the partition on the installed SSD. Fortunately, most of my data is backed up, so I'm not overly concerned about losing data, but I still don't know how to recovery Windows on this laptop.

  • StevenGen
    StevenGen ACE Posts: 12,214 Trailblazer
    edited July 23

    Do a Clean Install of the Win-11 23H2 from Microsoft and construct an installation USB with Rufus 4.5 and put the Win-11 23H2 version .ISO file on this USB together with the Swift 16 Intel IRST driver so that the windows installation recognizes the M.2 SSD boot drive. And take note of what I’ve mentioned above with the WLAN problem. Good luck.

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  • thirdlife
    thirdlife Member Posts: 6 New User

    Thank you for all this. Might be a few days before time permits me to do this, but I'll report back.

  • billsey
    billsey ACE Posts: 34,313 Trailblazer

    In the BIOS you have the boot menu disabled (which is the default), enable it and use an F12 at boot time to see what UEFI boot environments are active.

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  • thirdlife
    thirdlife Member Posts: 6 New User

    This worked fine, thank you. I added the wifi driver to the image, copied that to a SSD I had in a USB enclosure, set that as the boot drive and re-installed Windows. The install was able to find the the previous installation, so most my stuff was moved to a Windows.old dir. The rest I had backed up. This honestly took about 30 minutes once I got to it.

    Still curious how what caused the issue, but I guess that it doesn't really matter at this point as I am up and running. Thanks again! (That applies to everyone who posted suggestions)

  • billsey
    billsey ACE Posts: 34,313 Trailblazer

    I'm just guessing, but maybe the update that was failing was an update to the EFI image, and that image ended up corrupted.

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