Thunderbolt 4 Port of Nitro 5 - AN515-58 is not giving display output to Type C (Input) Monitor

SharkThaK
SharkThaK Member Posts: 3 New User

Hi everyone,

I have an Acer Nitro 5 - AN515-58 (i5 12500H) Laptop with a fully supported Thunderbolt 4 port, as indicated on the laptop's body sticker.

The Thunderbolt 4 port works perfectly for data transfer and connecting Type-C earphones.

However, when I connect my OnePlus Monitor E24 (which has a Type-C display input) to the Thunderbolt 4 port using a Thunderbolt cable, the monitor is not detected by my system. The same monitor works fine when connected via HDMI.

Key points:

• Nitro 5 AN515-58 (i5 12500H)

• Thunderbolt 4 port works fine for data transfer and Type-C earphones

• OnePlus Monitor E24 not detected via Thunderbolt 4 port using Thunderbolt cable

• Same Monitor works fine with HDMI connection

• No MuX Switch on the device

• HDMI devices run on dedicated graphics card

• All drivers, firmware, and OS are fully updated

• Monitor Settings checked (Switched to Type C Input)

Is there a specific setting I need to enable, or is there another solution to get the monitor detected via the Thunderbolt 4 port?

Any help would be greatly appreciated!

Thank you!

Answers